Claims representative [h1.location_city]

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee / add-on insurance products to both Card Members and non-Card Members. This role provides an exciting opportunity to handle claims for the Retail products with growth into specialty lines products in the AMEX Assurance Co. Insurance portfolio over time.

Your duties may include but are not limited to :

Investigation of policy and product information by using tools available.

Maintaining state compliance for reporting, Medicare, insurance claims and audit functions relative to the AAC claims team related to claims adjudication.

Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions

Researching claims for proper disposition which may include communication via phone and / or written correspondence with customers, business and others.

Adjudication of claims relative to all state and local laws and compliance as well as internal processes and procedures.

This position is based in Phoenix, AZ and the ideal candidate will work a minimum of 3 days onsite / 2 days remotely. The ideal candidate will work a flexible schedule between the hours of operation : Monday - Friday - 8 : 00am - 5 : 00pm EST and may be asked to work rotational weekends.

Minimum Qualifications :

Customer First Principles demonstrated through excellent verbal, written and interpersonal communication skills

High School Diploma or Higher-level education.

Passion for exceptional service

Strong phone skills

Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow

Ability to demonstrate initiative with minimal supervision to drive results

Strong problem-solving skills, time management and organizational skills

Superior level of accuracy and attention to detail.

Strong proficiency in PC skills, including MS Word and Excel

1 year of Insurance or Customer Service industry experience

A current Claims Adjuster License is a plus

If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training.  Upon hiring, candidate will have 2 attempts to pass the Arizona Licensing exam. If the exam to obtain your license cannot be passed, within 2 attempts, employment will be terminated

Salary Range : $20.00 to $24.05 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities