Claims supervisor [h1.location_city]
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Claims supervisor • burbank ca
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Job Description
Job Description
Managing Public Adjuster (MPA)
Reports to : Director of Claims
Location : Glendale or Newport Beach, CA
Come and Lead the Next Generation of Adjusters. Champion the Truth.
At Allied Public Adjusters, were raising the bar for how property claims are handled in this industry. Since 1997, weve advocated for policyholders with expertise, rigor, and integrity. We dont just write estimateswe pursue truth, guide clients, and drive results.
Each team of Public Adjusters (PAs) is led by a Manager, Public Adjuster (MPA), who owns the development, execution, and accountability of their unit. If youre a hands-on leader who thrives on coaching others to new levels of performance, this is your next step.
Our Core Values
We show up with G.R.I.T.
Go-Getters Relationship Builders Intelligent Experts Truth Champions
Role :
As an MPA, you are the frontline coach, strategist, and quality control for your team of Public Adjusters. You are accountable for the claims your PAs handle and for the outcomes they deliver. Youll conduct inspections, audit files, shadow field work, and provide consistent coaching to ensure every claim is handled the Allied way.
You will lead daily team learning sessions, conduct weekly 1 : 1s, and guide case strategy while holding your team to the highest professional standards. Youll work closely with the Director of Claims to enforce SOPs, define expectations, and elevate performance across the board.
This is not a desk leadership role. You're expected to be in the field, in the files, and in the weeds with your teamproactively identifying risks and unlocking opportunities to drive better outcomes.
Responsibilities
- Lead a team of Public Adjusters, coaching them to master Allieds claims philosophy and perform at elite levels.
- Own the performance and outcome of all claims handled by your assigned PAs
- Effective use of Key Performance Indicators (KPIs) to measure and manage performance, and make decisions driven by data.
- Conduct daily Claim Labs (team learning sessions) that reinforce technical strategy, communication, and standards.
- Lead weekly 1 : 1s with each PA to review performance metrics, files, development needs, and bottlenecks.
- Participate in inspections and field audits; shadow team members regularly to coach in real time.
- Provide initial strategy consultations on new claims and ensure each case is properly scoped, categorized, and approached.
- Review the Open Claims Report (Power BI) daily to monitor progress, manage capacity and efficiency, and identify potential risks.
- Conduct regular claim audits focused on classification, time-to-action, accuracy, and strategic direction.
- Approve claim-related expenses up to $750; escalate exceptions to Director of Claims.
- Participate in hiring and interviewing new PA candidates.
- Document underperformance or error patterns, and work with the Director of Claims to deliver corrective coaching or formal performance plans.
- Collaborate with Legal on claims that may require escalation or alternative resolution strategies.
- Ensure SOPs are being followed; provide feedback to update or revise procedures when gaps appear.
- Reinforce Allieds G.R.I.T. culture across every interaction and file.
Requirements
Reports to
Director of Claims
Growth Opportunities
High-performing MPAs are prime candidates for future roles such as Director of Claims or other operational leadership positions.
Base Salary
$130,000 - $150,000 annual base salary plus up to 20% bonus
Compensation & Benefits
Our Core Values
We Show Up with G.R.I.T.Every day. Every decision. Every claim.
Go-Getters : We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service.
Relationship Builders : We nurture relationships based on mutual respectchallenging insurers when we must and helping them when we can. All in the spirit of resolving claim matters fairly.
Intelligent Experts : We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
Truth Champions : We pursue truth above all else. To champion our clients interests most effectively, we seek precisely what is owed. Nothing more, and absolutely nothing less.
Final Thoughts
This role isnt about coasting on your experienceits about transferring it. Were looking for a coach who leads from the front, obsesses over results, and sees their teams growth as their personal scorecard. If thats you, lets talk.
Flexible work from home options available.