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Provide excellent service to our clients and advisors courteously and efficiently, ensuring that the highest standards of confidentiality and integrity are always met. The Client Service Associate (CSA) is critical in working directly under the COO alongside Financial Advisors.
Essential Job Functions :
The CSA is a critical role working directly under the Client Service Director alongside Financial Advisors.
CSAs do not make investment decisions related to the account's investment but instead work with the Advisor team to ensure funds are invested according to asset allocation and risk tolerance.
CSA is responsible for helping the Financial Advisors manage existing relationships.
CSAs are responsible for reaching out to schedule financial checkups and addressing all client transactional needs.
Daily Responsibilities :
Responding to clients' emails, letters, and phone calls
Handling client transactional requests
Solving client-related problems
Providing trade instructions to trade teams
Scheduling existing client meetings
Before Meetings - Case Prep :
Scheduling Client Meetings
Facilitating Case Prep Meetings
Disseminating Necessary Actions
Final Oversight of Deliverables
After Client Meetings :
Ensuring the Completion of Action Items
Processing Data to Provide Deliverables from Meetings
Facilitating Paperwork to / from Clients to Custodians
Following Up with Clients
Collecting Necessary Documents from Clients
Updating Salesforce Data Entries
Ensuring the Delivery of Promises of Financial Advisors (FAs)
Competencies :
Excellent written and verbal communication skills
Detail-oriented
Critical thinking skills
Problem-solving skills
High-level confidentiality
High-level customer service skills
Team player
Responsible and trustworthy
Integrity
Demonstrates analytical ability, good judgment, problem-solving, responsibility, and personal integrity, with the ability to deal with confidential information daily.
A self-starter with a strong sense of ownership, upbeat, professional attitude, and demeanor.
Must be able to exercise judgment, tact, and diplomacy on behalf of supervisors when dealing with other executives and levels of management.
Technical Skills :
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook).
Experience in Salesforce is highly desired.
Excellent customer service and good oral and written communication skills.
Professional and articulate with strong attention to detail.
Ability to work efficiently, effectively, and independently to see projects through to conclusion.
Excellent time management, strong organizational skills, and the ability to prioritize multiple tasks and anticipate potential problems.
Work Environment : Professional
Required Education and Experience :
Must have a high school diploma
Must have a minimum of 3-5 years of working in the financial industry and maintaining professional interactions in an Administrative / Client Service role
Preferred Education and Experience :
Bachelor's Degree
Certificates, Licenses, Registrations :
Series 65 (Preferred)
PAX Financial Group Offers :
Sponsorship of industry licensing and credentialing
Administrative, marketing, trade execution, and financial planning support for advisors
Personal office space with shared conference and meeting rooms
State-of-the-art tools in CRM, planning software, and behavioral finance
Company-sponsored employee events
Volunteer Time Off
Paid Time Off
Comprehensive health benefits package
Defined Contribution retirement package
A warm, welcoming culture built on teamwork, trust, and encouragement of one another
About PAX Financial Group :
Founded in 2007 by three Texas industry veterans
Widely recognized by independent companies for rapid growth and employee satisfaction
PAX advisors are independent advisors and do not offer clients proprietary products