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Client coordinator Jobs in Indianapolis, IN

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Client coordinator • indianapolis in

Last updated: 8 days ago

Client Support Engineer

Indiana Health Information ExchangeIndianapolis, Indiana, US
Remote
Full-time
Quick Apply

The Indiana Health Information Exchange (IHIE) is one of the nation’s largest health information exchange organizations.IHIE has been around for over a decade, with its roots dating back 30 years.A... Show more

Client Service Manager

GallagherIndianapolis, Indiana
Full-time

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.You’ll be backed by our digital ... Show more

Client Service Associate

GrahamIndianapolis, IN
Full-time +1
Quick Apply

REMOTE - Client Service Associate.Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch.Client Service Associate opportunity with the possibility of becoming a permanent position... Show more

Client Support Specialist

DHLIndianapolis, IN, United States
$23.50 hourly
Full-time

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries.There has never been a better time to join DHL Supply Chain.In a global business like ours, ... Show more

Client Executive

SoftheonIndianapolis, IN, US
$60,000.00 yearly
Remote
Full-time
Quick Apply

Job Title: Client Executive .Team: Client Success .Job Location: Remote .Join us in revolutionizing healthcare! We build software that simplifies the process of choosi... Show more

Sales Client Representative

BrightView LandscapesIndianapolis, IN, US
$80,000.00 yearly
Full-time

The Best Teams are Created and Maintained Here.Candidate must be in Greater Indianapolis Area.The Sales/Client Representative assists in developing and executing regional strategic marketing and sa... Show more

Client Service Coordinator

BDAIndianapolis, IN, United States
$50,000.00 yearly
Full-time

Indianapolis, Indiana, United States.Most companies claim to have the best people.We say to them, "Keep dreaming.They set us apart with their entrepreneurial spirit and ambition.They come to us fro... Show more

Sales Coordinator

White Lodging Services CorporationIndianapolis, IN, US
Full-time

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live.We know that the hospitality busin... Show more

Logistics Coordinator

Scotlynn USA DivisionIndianapolis, IN, United States
$42,000.00 yearly
Full-time

Location 10201 North Illinois Street, Suite 505, Indianapolis, IN, 46290, United States. Show more

Client Specialist Key

KnitWell GroupIndianapolis, IN, United States
Full-time +1

Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.Benefits: Comprehensive benefits packages accessible to both full time and eligible part tim... Show more

Sales Client Representative

BrightViewIndianapolis, IN, United States
Full-time

The Sales/Client Representative assists in developing and executing regional strategic marketing and sales business decisions that result in the development of a new customer base as well as servic... Show more

Client Sales Associate

Stratford DavisIndianapolis, IN, us
Full-time

As an Client Sales Associate, you will play a key role in helping individuals and families make informed financial decisions.In this position, you’ll deliver personalized guidance by understanding ... Show more

Client Service Associate

Edelman Financial EnginesIndianapolis, IN, United States
$50,000.00 yearly
Full-time

At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive.We believe that every dollar saved represents a lifetime of hard work and aspiration... Show more

Client Support Specialist

DPDHLIndianapolis, Indiana, 46241, United States of America
$23.50 hourly
Full-time

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries.There has never been a better time to join DHL Supply Chain.In a global business like ours, ... Show more

Safety Coordinator

Sheakley Workforce StaffingIndianapolis, IN, USA
$41.00 hourly
Full-time
Quick Apply

Schedule: Varies based on project needs.The Safety Coordinator will support a Mechanical & Fire Protection contractor on the rehabilitation of a four-story pharmaceutical laboratory facility.Th... Show more

Senior Client & Marketing Coordinator

ColliersIndianapolis, IN, United States
Full-time

Senior Client & Marketing Coordinator.Make your next move an expert one.At Colliers it's not our success that sets us apart, it's how we achieve it.Our people are passionate, take ownership and alw... Show more

Client Experience Lead

FACE FOUNDRIÉIndianapolis, IN, US
Full-time

FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, brows and skincare.Our modern, open concept space promotes a welcoming and relaxing environment.There is a ton of gro... Show more

Client Success Manager

EXOS (formerly Sondhi Solutions)Indianapolis, IN, US
Full-time

As a Client Success Manager at EXOS your mission is to coordinate client engagements to assure delivery of the committed scope of work by EXOS resources to meet client expectations.This highly visi... Show more

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Client Support Engineer

Client Support Engineer

Indiana Health Information ExchangeIndianapolis, Indiana, US
30+ days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Description

The Indiana Health Information Exchange (IHIE) is one of the nation’s largest health information exchange organizations. IHIE has been around for over a decade, with its roots dating back 30 years. As a not-for-profit HIE, we enable hospitals, physicians, laboratories, payers, and other health service providers to avoid redundancy and deliver faster, more efficient, higher quality healthcare to patients in Indiana. Today, by making information available to approximately 50,000 healthcare providers in Indiana and neighboring states, we deliver services that make a real difference in health and healthcare.

We are seeking a Client Support Engineer to lead IHIE to excel in three key areas: product knowledge, technical scoping, and customer engagement and support. If you are talented, driven, and collaborative, IHIE is a great place to grow.

Summary: The Client Support Engineer is responsible for orienting new and existing clients regarding IHIE products and services. They will reconcile customer requirements with those of IHIE’s products to plan for the successful implementation and adoption of services. The Client Support Engineer will apply these same skills with existing customers who are planning a change where existing service(s) will need to be changed to accommodate. Additionally, this role works directly with product, support, business development, and implementation teams to effectively streamline onboarding and adoption of IHIE services.

Job Function Risk Level 2 - General user access with intentional access to PHI and access to sensitive data

Essential Functions:

Essential functions include the following. Other duties may be assigned.


Product Knowledge
  1. Provide expert level knowledge of onboarding and ongoing usage requirements for all IHIE products/services.
  2. Create and maintain customer facing onboarding documentation for all IHIE products/services.
  3. Create and maintain onboarding and change request questionnaires to effectively scope project requirements.
  4. Identify best practices to promote the adoption of IHIE products and services.
Technical Scoping
  1. Ability to explain product features and benefits, demonstrating how they meet customer requirements through presentations and product demonstrations.
  2. Discover special circumstances or exceptions that will be required to successfully onboard a customer and identify a planned resolution prior to initiating their project.
  3. Provide technical scoping with current customers who have submitted a change request.
  4. Assist customers in resolving technical issues related to product usage and recommend improvements.
Customer Engagement & Support
  1. Establish a successful handoff process from the Business Development team with signed SOW to the Project Management and Implementation Teams.
  2. Review onboarding requirements with customers prior to their project starting.
  3. Identify and address any requirement inconsistencies between IHIE and customer.
  4. Help manage scope changes or expectation setting with customers during active implementation projects.
  5. Advocate customer needs internally and work collaboratively with the sales, product, and support teams to achieve customer success goals and contribute to overall company objectives.

Requirements:

IHIE Attributes:
  • Adaptability and flexibility in a rapidly changing environment
  • Self-starter and self-motivated
  • Ambitious spirit – brings fresh ideas to the table and finds creative solutions to problems
  • Positive attitude with outstanding communication and listening skills
Education:
  • Bachelor’s Degree in a related healthcare, technical, or business discipline field
Experience:
  • 10+ years of experience in customer support, product management, or business analyst functions
  • 5+ years’ experience in healthcare information technology or health information exchange

Skills/Characteristics:
  • Able to translate functional requirements from customers to technical requirements for engineers
  • Ability to persuasively communicate complex concepts at all levels of business including c-level
  • Ability to act as an engaging leader, advisor, mentor and coach
  • Demonstrated ability to assess and comprehend multiple, often conflicting, interests and articulate clear plans to reach a given objective
  • Competent and conversant in information technology
  • Excellent problem-solving skills
  • Ability to influence others to achieve results
  • Demonstrated ability to develop a collaborative team environment
  • Resilient and flexible approach to work
  • Ability to work in a fast-paced environment
  • Excellent written and verbal communication skills including presentation and facilitation skills
Preferred:
  • Healthcare experience

Benefits:

We offer an excellent benefits package including medical/dental/vision, 401(k) matching, 20 days PTO your first year plus 9 company paid holidays, Summer hours, student loan repayment/529 account save-up programs, a very casual work environment and dress code, and a dynamic, fun-loving company culture!

IHIE is one of the nation’s largest and most advanced health information exchanges, helping to ensure health information is where it needs to be, when it needs to be there to improve care coordination and patient outcomes. IHIE was formed in 2004 and currently serves 120+ hospitals representing 38 health systems, nearly 19,000 practices and over 50,000 providers, and has processed more than 16 billion clinical data transactions. Learn more at www.ihie.org. The Indiana Health Information Exchange (IHIE) has been around for over a decade, with its roots dating back 30 years. We have the largest and broadest participant community in the nation, and we are at the center of where digital health, payment reform and patient care intersect.

We enable hospitals, physicians, laboratories, payers, and other health service providers to avoid redundancy and deliver faster, more efficient, higher quality healthcare to patients in Indiana. Today, by making information available to approximately 50,000 healthcare providers in Indiana and neighboring states, we deliver services that make a real difference in health and healthcare.