Client manager • bridgeport ct
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.These values - integrity, patient-centered, respect, account... Show more
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To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.These values - integrity, patient-centered, respect, account... Show more
Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on ... Show more
You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and havin... Show more
If you're tired of long commutes or missing moments with family, this work-from-home opportunity offers a real path to a meaningful career — with free, proven training and full support.Independent ... Show more
This role will be hybrid four days a week (one day remote) based out of Buffalo, NY, Wilmington, DE, or Bridgeport, CT.Must be within a commutable distance or willing to relocate.This role provides... Show more
The average salary range is between $ 52,500 and $ 119,978 year , with the average salary hovering around $ 72,545 year .
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Executes the installation, repair & maintenance of microcomputers and peripheral equipment including configuring and deploying mobile devices. Knowledgeable of predominate operating systems including Windows 7, Windows 10, and above including Mac OS, Internet Explorer and Office Suite applications. Diagnoses and thoroughly resolves problems by distinguishing between local hardware, application and network problems. Coordinates the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed. Vigilant for security threats, non-compliant actives and system anomalies.
EEO/AA/Disability/Veteran
1. Device Deployment
Deploys new PCs in accordance with YNHHS policies and procedures
Ensures new device meets the requirements of the customer
Migrates applicable settings and configuration from replaced device
Assures all asset documentation in ServieNow, and supporting systems is accurately updated
Actively communicates with customer and seeks final approval prior to closing ticket
2. Device Repair
Methodically and efficiently troubleshoots reported problems
Actively collaborates with customer on problem investigation and resolution
Effectively utilizes troubleshooting tools and test equipment to identify issues.
Immediately removes from service any device that poses a risk to the security or integrity of the network
Thoroughly and accurately documents problem and resolution within the Remedy Help Desk System
Communicated resolution to customer and receives confirmation of resolution
3. Device Maintenance
Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators
Conducts preventative maintenance on device as prescribe by YNHHS SOP and vendor documentation
Reports and documents devices that must be considered for replacement or removed from service
Immediately removes devices from service that poses safety risk
4. Customer Service
Continually demonstrates professionalism and respect for the customer and team members.
Demonstrates exceptional communication skills and self control during difficult situations
Takes ownership of issues seeing them through to resolution and closure
EDUCATION
High school graduate with CompTia A+ technical certification preferred. (Must be obtained within 6 months of hire)
EXPERIENCE
One to three years experience supporting Intel microprocessor based desktop computers and peripherals in a Microsoft Active Directory environment; or six months experience working at Yale New Haven Health System in a desktop support role. Hands on experience with Apple/Mac and PC, laptops, netbooks, iPhones, iPads, and printers preferred. Knowledgeable of Citrix based applications and client/ server relationships preferred. Proficiency in current Microsoft Windows operating systems (Windows 7 and above) and Microsoft Office 2016 and above, including Word, Excel, Outlook and Teams. Customer Service Experience a must.
LICENSURE
Comp Tia A+ technical certification preferred. (Must be obtained within 6 months of hire)
SPECIAL SKILLS
Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills. Must demonstrate the ability to act/communicate in a professional and courteous manner to patients, staff, peers, visitors, and vendors. Working knowledge of network protocols, desktops hardware configurations and peripherals. Ability to multitask and prioritize tasks and responsibilities accordingly. Must have a through working knowledge of remote access tools. Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices. Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution
PHYSICAL DEMAND
Availability to cover Nights, Weekends and Holidays as needed. Travel to multiple YNHHS facilities is necessary.
