Client manager [h1.location_city]
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Client manager • fontana ca
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Through a powerful combination of AI and live agents, we deliver 24 / 7 receptionist and chat services that convert leads, delight customers, and protect time for SMB business owners and operators.We...[show_more][last_updated.last_updated_30]
Client Contact Solution Project Manager.Address : Atlanta, GA (Remote) 12 Months Contract Position This position is remote based, but the candidate must reside in the Metro-Atlanta area.Client Conta...[show_more][last_updated.last_updated_30]
APPLICANT MUST RESIDE IN THE U.TO BE CONSIDERED FOR THIS POSITION, ALL OTHER APPLICANTS WILL BE IMMEDIATELY DISQUALIFIED • Are you ready to join the forefront of AO’s unparalleled growth in th...[show_more][last_updated.last_updated_30]
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UC Riverside's Facilities Services is recruiting for the Client Services Specialist.The full salary range for the Client Services Specialist is $32.
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The Client Director is responsible for setting, directing, and executing the strategy for global clients or major regional accounts that are of substantial strategic and revenue generating importan...[show_more][last_updated.last_updated_30]
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If you are an enthusiastic self-starter with a passion for customer service, product knowledge, selling, and you enjoy working with people, then we want you to be part of our team as a Client Advis...[show_more][last_updated.last_updated_30]
Strong communication and interpersonal skills.Excellent organizational and time-management abilities.Ability to multitask and maintain accuracy in a fast-paced environment.Problem-solving mindset a...[show_more][last_updated.last_updated_variable_days]
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- [promoted]
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- [promoted]
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[job_card.full_time]
[filters_job_card.quick_apply]
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Senior Client Success Manager
Smith.aiRiverside, CA, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]3+ years of experience in client success, account management, or customer-facing roles, preferably in SaaS or with technical products / services. Demonstrated success managing high-value accounts and driving measurable outcomes (retention, expansion, revenue growth). Exceptional communication skills, both written and verbal, with the ability to influence and resolve complex situations. Proficiency with client services tools for monitoring, tracking, and analyzing client sentiment and performance. Nice to have : Experience with Vitally.io, Freshdesk and Click Up. Fully remote teamyou can work from anywhere in the U.S. Competitive compensation ($70k$90K depending on experience), plus equity. Robust benefits package including medical, dental, vision, 401(k), life insurance, and unlimited FTO. Work with passionate, kind, and driven teammates across the globe. A mission that matters : Helping small businesses succeed in an AI-powered world.
Senior Client Success Manager
Smith.ai is transforming the way businesses handle customer communications. Through a powerful combination of AI and live agents, we deliver 24 / 7 receptionist and chat services that convert leads, delight customers, and protect time for SMB business owners and operators. We're a mission-driven team excited to utilize cutting-edge technologies and passionate about modernizing client communication and scaling high-performance service.
The Role
We are looking for a Senior Client Success Manager to deliver an exceptional experience to our top clients. This role partners closely with our Support and Onboarding teams and reports to the Manager of Client Success.
As a Senior Client Success Manager, your mission is to ensure our clients receive a stellar experience throughout their journey with us, strengthening trust, driving measurable value, and becoming a critical partner in their business success. Your impact will be measured by retention, satisfaction, and growth within your accounts.
This role is highly client-facing, requiring you to navigate complex scenarios with diplomacy and clarity. You'll be hands-on in developing playbooks, refining best practices, and representing the voice of our most valuable clients across the organization. You are proactive, detail-oriented, and thrive in the fast-moving environment of a scaling startup where not everything has a playbook yet.
What You'll Do :
- Serve as the primary point of contact for a portfolio of high-value clients, building long-term partnerships based on trust and measurable results.
- Partner with Sales, Support, and Onboarding to ensure a seamless end-to-end client journey.
- Provide input to refine playbooks, best practices, and decision frameworks to support consistency and excellence in client engagement.
- Anticipate client needs and act as a trusted advisor, offering insights and solutions that drive business value.
- Collaborate internally to represent client feedback and influence product and process improvements.
- Deliver an exceptional experience aligned with Smith.ai's standards, SLAs, principles, and values.
- Drive outcomes that impact client retention, lifetime value, referrals, and satisfaction.
What Sets You Apart
Why You'll Love Working Here :
We're committed to building a team that reflects the world we live in. We welcome applicants from all backgrounds and walks of life. Discrimination has no place here.