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Senior Client Success Manager

Senior Client Success Manager

Smith.aiRiverside, CA, US
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Through a powerful combination of AI and live agents, we deliver 24 / 7 receptionist and chat services that convert leads, delight customers, and protect time for SMB business owners and operators.We...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Relationship Manager

Client Relationship Manager

Ameriprise FinancialRiverside, CA, US
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We are seeking a highly organized and client-focused Client Relationship Manager to join our independent financial advisory practice, The Evans Group, affiliated with Ameriprise Financial.This role...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Services Specialist

Client Services Specialist

InsideHigherEdRiverside, California, United States
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UC Riverside's Facilities Services is recruiting for the Client Services Specialist.The full salary range for the Client Services Specialist is $32. We base salary offers on a variety of considerati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Acquisition Sales Manager

Client Acquisition Sales Manager

Scale ArmyRiverside, CA, US
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We have more demand than we can handle, and we need your help.We're an international staffing agency specializing in placing top-tier marketers, sales reps, and engineers into high-growth companies...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sr. Manager, Client Support

Sr. Manager, Client Support

Navitus Health SolutionsRiverside, CA, US
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Due to growth, we are adding a Sr.Manager, Client Support to join our team!.Manager, Client Support will play a key role in service as a client facing subject matter expert (SME) within the Navitus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Advisor

Client Advisor

SedgwickRiverside, CA, US
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As a Client Advisor for Bill ReviewIQ, you'll have the opportunity to take on new challenges and help solve complex problems for the world's best brands. Deliver innovative customer-facing solutions...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Local SEO Account Manager for Client Success & Growth

Local SEO Account Manager for Client Success & Growth

Home AllianceRiverside, CA, US
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We are Marketing Agency, working with hundreds of local and small business clients from home services to auto repair, beauty, and more. Our mission is simple : help local businesses dominate online ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Relationship Specialist - Thailand

Client Relationship Specialist - Thailand

FP MarketsRiverside, CA, US
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Customer Relations Specialist - Thai Speaking.FP Markets Group of Companies is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commoditie...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Service Associate - NR

Client Service Associate - NR

Stifel FinancialRedlands, CA, United States
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Stifel strives for a culture that puts its clients and associates first : a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Success Manager

Client Success Manager

TradeJobsWorkForce92507 Riverside, CA, US
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Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Private Client Relationship Manager

Private Client Relationship Manager

Risk StrategiesRiverside, CA, US
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Private Client Relationship Manager.The Private Client Relationship Manager will fulfill an integral role in developing cohesive relationships with clients by serving as a strategic advisor for cov...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Client Success Expert (Remote)

Client Success Expert (Remote)

InfuseRiverside, CA, US
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Client Success Expert (Remote).We will review your application against our job requirements.We may then invite you to submit a video interview for the review of the hiring manager.At this point, we...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sales Client Advisor

Sales Client Advisor

BMW of RiversideRiverside, CA, US
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If you are an enthusiastic self-starter with a passion for customer service, product knowledge, selling, and you enjoy working with people, then we want you to be part of our team as a Client Advis...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Service Associate

Client Service Associate

Park 6 LogisticsRiverside, CA, US
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Park 6 Logistic is a forward-thinking logistics and brand-driven solutions company committed to innovation, efficiency, and long-term partnerships. We bring modern strategies to traditional logistic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Service Associate

Client Service Associate

Alphabe Insight IncRiverside, California, USA
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Strong communication and interpersonal skills.Excellent organizational and time-management abilities.Ability to multitask and maintain accuracy in a fast-paced environment.Problem-solving mindset a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Internet Client Advisor

Internet Client Advisor

Oremor Automotive GroupRiverside, CA, United States
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If you are an enthusiastic self-starter with a passion for customer service, product knowledge, selling and you enjoy working with people, then we want you to be part of our team as a .Automotive I...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Care Coordinator

Client Care Coordinator

South Coast Children's Society, Inc.Redlands, CA, United States
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The Client Care Coordinator will oversee the comprehensive care and transition of clients within South Coast programs or to community partners as required. This role requires a high level of central...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Services Associate

Client Services Associate

TradeJobsWorkforce92508 Riverside, CA, US
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As a Client Services Associate, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Services Intern

Client Services Intern

AmeriLifeRiverside, CA, US
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Explore how you can contribute at AmeriLife.For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Client Success Manager

Senior Client Success Manager

Smith.aiRiverside, CA, US
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Senior Client Success Manager

Smith.ai is transforming the way businesses handle customer communications. Through a powerful combination of AI and live agents, we deliver 24 / 7 receptionist and chat services that convert leads, delight customers, and protect time for SMB business owners and operators. We're a mission-driven team excited to utilize cutting-edge technologies and passionate about modernizing client communication and scaling high-performance service.

The Role

We are looking for a Senior Client Success Manager to deliver an exceptional experience to our top clients. This role partners closely with our Support and Onboarding teams and reports to the Manager of Client Success.

As a Senior Client Success Manager, your mission is to ensure our clients receive a stellar experience throughout their journey with us, strengthening trust, driving measurable value, and becoming a critical partner in their business success. Your impact will be measured by retention, satisfaction, and growth within your accounts.

This role is highly client-facing, requiring you to navigate complex scenarios with diplomacy and clarity. You'll be hands-on in developing playbooks, refining best practices, and representing the voice of our most valuable clients across the organization. You are proactive, detail-oriented, and thrive in the fast-moving environment of a scaling startup where not everything has a playbook yet.

What You'll Do :

  • Serve as the primary point of contact for a portfolio of high-value clients, building long-term partnerships based on trust and measurable results.
  • Partner with Sales, Support, and Onboarding to ensure a seamless end-to-end client journey.
  • Provide input to refine playbooks, best practices, and decision frameworks to support consistency and excellence in client engagement.
  • Anticipate client needs and act as a trusted advisor, offering insights and solutions that drive business value.
  • Collaborate internally to represent client feedback and influence product and process improvements.
  • Deliver an exceptional experience aligned with Smith.ai's standards, SLAs, principles, and values.
  • Drive outcomes that impact client retention, lifetime value, referrals, and satisfaction.

What Sets You Apart

  • 3+ years of experience in client success, account management, or customer-facing roles, preferably in SaaS or with technical products / services.
  • Demonstrated success managing high-value accounts and driving measurable outcomes (retention, expansion, revenue growth).
  • Exceptional communication skills, both written and verbal, with the ability to influence and resolve complex situations.
  • Proficiency with client services tools for monitoring, tracking, and analyzing client sentiment and performance.
  • Nice to have : Experience with Vitally.io, Freshdesk and Click Up.

    • Why You'll Love Working Here :

  • Fully remote teamyou can work from anywhere in the U.S.
  • Competitive compensation ($70k$90K depending on experience), plus equity.
  • Robust benefits package including medical, dental, vision, 401(k), life insurance, and unlimited FTO.
  • Work with passionate, kind, and driven teammates across the globe.
  • A mission that matters : Helping small businesses succeed in an AI-powered world.

    • We're committed to building a team that reflects the world we live in. We welcome applicants from all backgrounds and walks of life. Discrimination has no place here.