Client manager [h1.location_city]
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Client manager • norfolk va
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A company is looking for a Client Manager to oversee client relationships and ensure high-quality care for older adults.
Key Responsibilities
Guide clients and families through the care journey and maintain regular contact to ensure a positive experience
Collaborate with internal teams to manage escalations and improve operational efficiency
Build and maintain strong relationships with partner agencies and provide updates on client status
Required Qualifications
3+ years of experience in client or patient management, preferably in a staffing role
A client-first mindset with a commitment to quality care and customer satisfaction
Strong ownership and detail orientation with experience managing complex processes
Ability to manage multiple priorities in a fast-paced environment
Comfort with technology and experience using scheduling or CRM systems is a plus