Client manager [h1.location_city]
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Client manager • oakland ca
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Overview
Client Manager role at EPIC Insurance Brokers & Consultants. Location requires periodic travel to California locations (Concord, Fresno, Los Angeles, Newport Beach, Ontario, Pasadena, Rancho Cordova, San Francisco, San Leandro or San Mateo).
Responsibilities
- Processes (during non-renewal periods) applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients.
- Assists clients with policy coverage, exclusions and related questions and assists Producers in servicing clients.
- Services client accounts with oversight of Producers or Account Executives, including research / analysis and handling of client questions on coverage and other policy / contractual issues; makes routine policy adjustments.
- Conducts renewal process with oversight of Producers or Account Executives, including exposure analysis for the client (e.g., census / experience data, contractual requirements), strategizes with the Producer / Account Executive and client regarding whether to market and, if applicable, conducts market comparisons by analyzing insurance rate and renewal information; obtains and evaluates quotes, negotiates premium and commission rates on behalf of clients for best alternatives (with full authority from EPIC to act on its behalf), prepares proposals, and oversees accuracy of insurance binder.
- Provides support to Producers and, if applicable, Account Executives, including preparing presentations and proposals, and participating in meetings with prospective clients as part of the team.
- Maintains client files in appropriate systems; prepares billing and provides standard office / administrative support.
Service
Marketing
Personal & Organizational Development
Key Competencies
Education & Experience
Certificates, Licenses, Registrations
Physical Demands
The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to stand, walk, sit, use hands, reach, and talk or hear. Specific vision abilities include close vision, color vision, and ability to adjust focus. Travel to clients may be required.
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually moderate with no or very limited exposure to physical risk.
Compensation & Benefits
The role's compensation is benchmarked; the national average salary range is provided for reference. Base pay is determined based on experience, skills, training, certifications, education, internal equity, and market data. Benefits include various paid time off options, parental leave, 401(k) matching, health insurance, and other programs described by EPIC.
Why EPIC
EPIC has over 60 offices and 3,000 employees nationwide and is growing. We offer generous benefits and development opportunities. For more information, visit our Careers Page : https : / / www.epicbrokers.com / about / epic-careers / .
EPIC embraces diversity in all its forms and is committed to fostering a work community where every colleague feels welcomed, valued, respected, and heard. California applicants can view privacy rights at : https : / / www.epicbrokers.com / wp-content / uploads / 2025 / 01 / epic-ca-employee-privacy-notice.pdf.
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