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VIP Relationship Manager / Client Success Manager (CSM)

VIP Relationship Manager / Client Success Manager (CSM)

LaborintosCleveland, Ohio, .US
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Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Institutional Advisors Relationship Manager

Institutional Advisors Relationship Manager

KeyCorpCleveland, OH, US
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Institutional Advisor Relationship Manager.Institutional Advisors are national practice experts focused on the professional delivery of client advice and coordination of fiduciary service to nonpro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Relationship Banker

Relationship Banker

First National BankIndependence, OH, United States
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Primary Office Location : 413 Northfield Road.Make a difference - for us and for your future.This position is expected to develop proficiency of basic consumer banking transactions, account servicing...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Relationship Manager

Relationship Manager

Global PaymentsCleveland, OH, US
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Outside Sales Executive, Payment Technology.Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers through our innovative payment and software ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Relationship Manager

Relationship Manager

Emigrant BankCleveland, OH, US
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Position : Relationship & Business Development Manager.Department : Cleveland Private Trust Company.Reports To : Chief Executive Officer. Employment Status : Full-Time, Exempt.Office Location : Cleveland...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Relationship Consultant 2 / (Banker) - Harvard Village Office

Client Relationship Consultant 2 / (Banker) - Harvard Village Office

U.S. BancorpCleveland, OH, US
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Client Relationship Consultant.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Project / Client Manager

Project / Client Manager

Harrison Consulting SolutionsCleveland, OH, US
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An industry leading multi-disciplinary team is looking for a.Perform project and client management duties for multi-discipline projects. Work closely with directors, managers, and engineering staff ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Client Relationship Executive - Health Industries

Client Relationship Executive - Health Industries

PwCCleveland,OH
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SummaryAt PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Business Relationship Manager-Customer Relationship Management

Business Relationship Manager-Customer Relationship Management

TephraCleveland, OH
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Job Description : We are seeking an experienced Business Relationship Manager to manage and expand of our BPS Services based in the USA. Responsibilities include, Building and Managing Customer relat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Senior Manager, Relationship Marketing Strategy

Senior Manager, Relationship Marketing Strategy

Dan GlobalCleveland, OH, US
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Senior Manager, Relationship Marketing Strategy.Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Business Relationship Manager

Business Relationship Manager

ClifyXCleveland, OH, US
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Business Analysis Insurance Domain (E2~E0).Business Analysis Insurance Domain (E2~E0).serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Institutional Advisors Relationship Manager

Institutional Advisors Relationship Manager

Seattle StaffingCleveland, OH, US
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Institutional Advisors Relationship Manager.Location : 4900 Tiedeman Road, Brooklyn Ohio.Institutional Advisors are national practice experts focused on the professional delivery of client advice an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Pharmacy Relationship Manager

Pharmacy Relationship Manager

America's Pharmacy Group, LLCCleveland, OH, United States
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Whether you are working in a Pharmacy looking for additional income, a seasoned healthcare sales expert, or aspiring to break into the Medical Sales industry, Healthcare Marketing Group, LLC provid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Commercial Banking Relationship Manager III

Commercial Banking Relationship Manager III

OpportunitiesIndependence, OH, US
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C & I Commercial Relationship Manager III.The C & I Commercial Relationship Manager III is responsible for serving as a trusted business advisor to clients and provide a full breadth of banking sol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Commercial Banking Relationship Manager III

Commercial Banking Relationship Manager III

Northwest BankIndependence, OH, United States
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The C & I Commercial Relationship Manager III is responsible for serving as a trusted business advisor to clients and provide a full breadth of banking solutions to meeting their financial objectiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Security Client Manager

Security Client Manager

Allied UniversalIndependence, OH, US
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Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Relationship Manager

Relationship Manager

VirtualVocationsCleveland, Ohio, United States
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A company is looking for a Relationship Manager to expand its Active Trader client base.Key Responsibilities Manage the entire sales cycle for targeted segments through various communication meth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Strategy Manager

Client Strategy Manager

YipitDataCleveland, OH, US
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YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Client Account Manager

Client Account Manager

7FiguresCleveland, OH, US
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Do you have experience as a Client Services Account Manager in a Digital Marketing Agency type of setting where you are managing up to 30 to 50+ different client accounts?.We are looking for Full-T...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
VIP Relationship Manager / Client Success Manager (CSM)

VIP Relationship Manager / Client Success Manager (CSM)

LaborintosCleveland, Ohio, .US
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Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y / o el entrenamiento de sus profesionales.

Actualmente sumamos más de 10 años de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional.

Position :   VIP Relationship Manager / Client Success Manager (CSM)

Location : Remote (Location Flexible) - EAST working hours

We’re looking for a highly strategic and client-focused VIP Relationship Manager (CSM) to serve as the primary point of contact for our portfolio of clients. In this role, you won’t handle day-to-day campaign execution — that work is owned by our GTM Engineers — but you will lead the overall client relationship and ensure they receive measurable value.

You will run weekly strategy calls, provide responsive support through Slack / Intercom, track key health metrics (NPS, meetings booked, usage), and collaborate closely with GTM Engineers to keep campaigns performing. Your core mandate is retention, client satisfaction, renewals, and account expansion .

Your Responsibilities Will Include :

Client Relationship & Communication

  • Lead weekly strategy / review calls with assigned accounts.
  • Provide responsive day-to-day support via Slack Connect and Intercom.
  • Act as the trusted advisor and executive POC for VIP accounts.
  • Ensure proactive communication : share weekly performance summaries, experiments,

and campaign insights.

Retention & Renewals

  • Monitor early-warning triggers daily (meeting declines, deliverability risks, NPS drops,
  • low engagement).

  • Ensure NPS minimums are maintained across accounts.
  • Execute save strategies before problems escalate.
  • Own renewal conversations — pitch managed-service upgrades, and if declined,
  • secure same-cost renewals to protect retention.

  • Identify and drive upsell opportunities (more mailboxes, premium services,
  • expansions).

    Strategic Oversight

  • Partner with GTM Engineers to align ICP, sequencing, personalization, and
  • experimentation strategy.

  • Translate campaign metrics into clear business impact narratives for client executives.
  • Run Quarterly Business Reviews (QBRs) with ROI-focused presentations.
  • Ensure campaign learnings feed into pod playbooks and leadership-level strategy.
  • Feedback & Insights

  • Gather structured client feedback and escalate recurring issues to Product / Leadership.
  • Help shape standardized retention playbooks and renewal frameworks.
  • Surface objection / reply trends from campaigns to inform broader GTM strategy.
  • Requirements

  • 2+ years in B2B SaaS Account Management, Customer Success, or Relationship
  • Management.

  • Cold email campaign experience required — must understand sequencing,
  • personalization, deliverability basics, and outbound strategy.

  • Proven track record of retention, renewals, and upsells with mid-market or enterprise
  • accounts.

  • Strong executive presence — comfortable leading client strategy calls and managing
  • escalations.

  • Familiarity with Slack, Intercom, HubSpot, Instantly, Clay, or similar tools.
  • Strong problem-solving skills and ability to directly call clients when needed to resolve
  • issues.

  • Formal academic credentials are not required
  • Preferred S kills

  • Experience working alongside technical delivery teams (SDRs, GTM Engineers, CS
  • Ops).

  • Background in lead generation, marketing services, or outbound SaaS.
  • Ability to analyze campaign performance data and explain ROI clearly.
  • History of exceeding retention, expansion, and NRR targets.
  • Location : Remote (Location Flexible) - EST working hours

    Hours : 8 a.m. to 5 p.m. EAST

    Contract type : Contractor

    Why Join Us

  • Be the face of B2B Rocket for our highest-value VIP clients.
  • Competitive pay with retention / expansion incentives.
  • Work in structured pods with GTM Engineers, backed by automation + reporting
  • systems.