Client relationship manager Jobs in Columbia, SC

Client Account Manager

Ready to turn your ambition into achievement? Join Pond & Company and be part of the team that's redefining the future of Architectural, Engineering, Planning, Construction Management, and Environmental projects!

The primary responsibility of the Client Account Manager is to develop, implement and manage the Civilian Agency Account in order to grow future business and services. The Client Account Manager is expected to work closely with the customer, be expert on their priorities and requirements and to build relationships as required. Serve as Business Development Lead for assigned Civilian Agencies. Find, develop and lead strategic pursuits. Implement and manage the major components of our business line in order to promote future business and services. Work closely with the customer, know their mission and be familiar with their overall strategies, initiatives, developing programs, and priorities. Delivers oral and written presentations. Leads client interface on strategic projects or in resolution of technical and/or performance related problems. Develops and maintains positive customer and client relationships to foster repeat business.

Qualifications:

• Bachelor's degree in Architecture, Engineering, or Construction Management, and 10+ years of related experience
• PE license, PMP certification, MBA, or other advanced degree preferred
• Ability to work well within a team environment, with a positive attitude, multi-tasking ability, and self-motivation to produce high-quality work
• Ability to advocate for resources within a matrixed organization and lead a multidisciplinary team without direct supervisory authority
• Demonstrated leadership experience preferred
• Strong desire and ability to learn and grow professionally; must have the technical aptitude to understand Pond's services and technical expertise
• Experience writing proposals, change orders, and reviewing contractual terms preferred
• Experience meeting P&L targets preferred
• Experience in executive communications, as the Client Manager will be expected to keep internal and external stakeholders updated on project status, health, and risks
• Proven track record of meeting sales quotas preferred
• Good understanding of project management techniques for scope, schedule, and budget management preferred
• Travel is required approximately 30% of the time
• Hybrid/remote work is possible, but will require additional travel to Pond offices to coordinate with internal teams

Other Duties and Responsibilities:

• Determines teaming, resource and execution requirements to support clients' program and upcoming opportunities.
• Monitors resource allocation to maximize efficient and effective management of program.
• Develops new approaches to advance techniques, tools and program management of business unit in order to meet the needs of the client and achieve sales objectives.
• Advocates and encourages "lessons learned" exchange and technology transfer within business units.
• Monitors the performance of program managers' execution of client program within the business units.
• Offers mentoring and encouragement to individual team members with the goal of encouraging and maintaining team unity, harmony and overall efficiency.
• Delivers oral and written presentations.
• Leads production of proposals, SOQ's and other marketing I promotion materials to build practice.
• May lead negotiations of fee offers, scopes of work, and contracts of work.
• Leads program team and facilitates the communication, intelligence sharing, and interaction between organization and client.
• May perform as project manager on strategic projects or in resolution of technical and/or performance related problems.
• Develops and maintains positive customer and client relationships to foster repeat business.
• Updates and maintains body of knowledge related to training, degree or job responsibilities.
• Adheres to company policies and procedures.

Other duties may be assigned as company needs dictate. Management reserves the right to modify this job description at any time and at their discretion.

All Pond & Company positions require participation in at least one in-person interview as part of our hiring process, and most roles also require in-person onboarding at a Pond office location; candidates should expect to meet directly with our team and should be cautious of any communication suggesting otherwise.

Pond is an award-winning, full-service architecture, engineering, planning, construction management, and environmental services firm providing professional solutions to clients throughout the U.S. and globally for nearly 60 years. Pond's staff of 800+ professionals provide a deep bench strength of experience and capabilities to offer customized solutions that help clients manage projects from concept to completion and everything in between with confidence and clarity. Pond is currently ranked as the 80th largest engineering and design firm by ENR, Atlanta's #1 engineering firm by Atlanta Business Chronicle, and has been recognized as an Employer of the Year by Georgia ACEC and a Best Place to Work for Working Parents.

Many factors are considered when determining compensation at Pond, including scope and level of position, geographic location, candidate skill, knowledge and experience. Starting base pay may vary depending on these factors. Please see the hiring range associated with this posting for more information.

Additional cash incentives may be provided as part of the compensation package, in addition to a range of medical, financial and/or other benefits dependent on position offered. Learn more about Pond's comprehensive benefits offerings here.

All offers of employment made by Pond & Company are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at Pond in compliance with program policy as well as state and federal regulations. Additionally, offers may be contingent upon the successful completion of a pre-employment drug and alcohol test.

Equal Opportunity Employer: We are an equal opportunity and affirmative action employer that recognizes the value of diversity and inclusion in the workplace. Employment decisions at Pond are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at hrdepartment@pondco.com.