Client service associate Jobs in Durham, NC

Duke Health Job Opportunity

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights

Duke University Health System is designated as a Magnet organization. Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses. Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility).

General Description of the Job Class

Contribute to the goals of the Musculoskeletal Service Line through the development and leadership of performance improvement activities in the operational and/or clinical areas. Assure continual compliance with quality and safety standards by facilitating projects to improve efficiency and effectiveness. Develop business cases and proposals to support strategic service line initiatives.

Duties and Responsibilities of this Level

1. Project and Resource Management

• Plan activities aimed at improving operational and clinical performance.
• Identify opportunities for improved performance using data analysis to detect trends or concerns.
• Establish performance targets and design strategies to enhance performance.
• Evaluate the effectiveness of improvement strategies through ongoing monitoring.
• Manage multiple diverse projects simultaneously using strong prioritization and organizational skills.
• Support safety and quality metrics by monitoring performance and implementing improvement strategies.

2. Team Facilitation, Communication and Presentation Skills

• Lead and facilitate interdisciplinary teams, ensuring effective collaboration and structured progress toward performance improvement goals.
• Manage and guide work teams using performance improvement methodologies, fostering engagement and problem-solving.
• Communicate effectively with staff and stakeholders across diverse educational and professional backgrounds.
• Produce clear, compelling reports and presentations on performance improvement and compliance initiatives.
• Serve as an expert resource, explaining performance improvement and compliance concepts in a way that supports understanding and action.
• Support organizational learning by contributing to formal and informal professional development activities.

3. Data Analysis & Compliance Monitoring

• Analyze quality and safety metrics and processes to detect issues and identify opportunities for improvement.
• Monitor compliance through formal and informal processes.
• Identify opportunities to strengthen compliance and implement solutions.

4. Professional Development

• Enhance knowledge through orientation, self-evaluation, and ongoing professional development.

Perform other related duties incidental to the work described herein.

Minimum Qualifications

Education

A bachelor's degree in a business or health-related field is required.

Experience

Minimum of 5 years of work experience, including 3 years of experience with significant responsibility for performance/process improvement. Experience leading work teams required. Experience can be supplemented with a Master's degree, with a Master's being equivalent to two years of experience.

Knowledge, Skills and Abilities

• Effective written and verbal communication skills
• Ability to communicate with customers/staff with diverse educational backgrounds
• Analysis of data and processes for opportunities for improvement
• Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization
• Knowledge of accreditation standards and regulations related to health care
• Attention to detail and accuracy
• Computer literacy

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.