Client services manager [h1.location_city]

Program Manager - Seaward Services - NSWC

Hornblower is seeking a Program Manager for our Seaward Services operation in Norfolk VA. This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

About the Opportunity : This role is for the Naval Surface Warfare Center, upon reward of contract. The Program Manager (PM) will provide overall leadership, direction, and oversight. The PM will be responsible for managing cost, schedule, performance, and risk across all program activities in support of military small watercraft operations and sustainment. This role requires extensive program management experience within defense environments, with a strong understanding of small craft design, acquisition, and lifecycle support.

Essential Duties & Responsibilities :

• Provide day-to-day leadership and management of program execution in accordance with contract requirements, company policies, and performance objectives.
• Develop, implement, and maintain program plans, schedules, budgets, and performance metrics to ensure effective and efficient program delivery.
• Identify, assess, and mitigate program risks to achieve on-time, within-budget performance and contractual compliance.
• Oversee subcontractor performance and ensure adherence to all technical, contractual, and quality standards.
• Coordinate efforts among technical, logistics, and administrative teams to ensure integrated and effective program execution.
• Serve as the primary interface between the company and government representatives, maintaining open communication on all programmatic matters.
• Prepare and present progress reports, financial summaries, and performance reviews to senior management and the client.
• Drive operational efficiencies by implementing measurable goals, metrics, and continuous improvement initiatives in support of company objectives.
• Foster collaboration and positive working relationships among internal teams, external partners, and customer stakeholders.
• Contribute to the company's overall vision, strategic direction, and long-term program success.
• Additional job duties as assigned.

Requirements & Qualifications :

About Us :

Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests / riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies Hornblower's mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and / or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and / or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.