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Client services manager [h1.location_city]

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Client services manager • phoenix az

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Director of Client Services

Director of Client Services

Iron Sky RecruitingScottsdale, AZ, US
[job_card.full_time]
An established and rapidly scaling insurance organization is seeking a.This business has achieved consistent year-over-year growth and manages a book of business exceeding $30M.The company prides i...[show_more][last_updated.last_updated_30]
  • [promoted]
Fraud Client Services Representative

Fraud Client Services Representative

Bank of AmericaPhoenix, AZ, US
[job_card.full_time]
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clien...[show_more][last_updated.last_updated_30]
  • [promoted]
Resourcive : Director, Client Services

Resourcive : Director, Client Services

ScanSourceTempe, AZ, US
[job_card.full_time]
Resourcive is an independent firm of telecom and IT experts and consultants.Our strategic approach helps businesses reduce the expense and complexity of their telecom and IT infrastructure.From aud...[show_more][last_updated.last_updated_30]
  • [promoted]
Global Client Services Supervisor

Global Client Services Supervisor

Konica Minolta Business SolutionsPhoenix, AZ, United States
[job_card.full_time]
Konica Minolta currently has an exciting opportunity for a.Global Client Service Supervisor!.Coach, mentor, motivate and develop direct reports in performing their job responsibilities.Assess work ...[show_more][last_updated.last_updated_30]
Client Services Manager

Client Services Manager

VirtualVocationsPhoenix, Arizona, United States
[job_card.full_time]
A company is looking for a Manager, Client Services (West Coast) to lead client service delivery and team management for a regional group of advisors. Key Responsibilities Lead and manage a region...[show_more][last_updated.last_updated_30]
  • [promoted]
Client Services Specialist

Client Services Specialist

Phoenix StaffingPhoenix, AZ, US
[job_card.full_time]
This role is responsible for providing general administrative support to an office or group of sales professionals including helping the team with business plan objectives.This includes preparing p...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Client Services Project Coordinator

Client Services Project Coordinator

ApTaskPhoenix, AZ, US
[job_card.full_time]
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencieshelping them streamline the administration of business operations.I...[show_more][last_updated.last_updated_30]
Float Client Services Associate

Float Client Services Associate

SAGE CounselingPhoenix, AZ, United States
[job_card.full_time]
This position will occasionally travel to SAGE offices in Phoenix (85053 or 85018), Tempe (85282), Maryvale (85031), or Glendale (85301) to fill in and provide support as needed • •.Full-Time Float C...[show_more][last_updated.last_updated_30]
  • [promoted]
Account Manager / Client Services

Account Manager / Client Services

Arizona StaffingScottsdale, AZ, US
[job_card.full_time]
Our Company OnePoint Patient Care Overview : Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term ac...[show_more][last_updated.last_updated_variable_days]
Account Manager Client Services

Account Manager Client Services

BrightSpring Health ServicesScottsdale, Arizona, USA
[job_card.full_time]
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals rehabilitation hospitals long-term acute care hospitals and other specialized care ...[show_more][last_updated.last_updated_variable_days]
Client Services Associate

Client Services Associate

Sage Counseling IncPeoria, AZ, US
[job_card.full_time]
Looking to make an impact at an agency that focuses on helping those involved in the criminal justice system? Join SAGE Counseling!. SAGE Counseling is actively recruiting for Full-Time.Data entry i...[show_more][last_updated.last_updated_30]
Client Services Support Manager

Client Services Support Manager

Saddle Creek Logistics ServicesPhoenix, AZ
[job_card.full_time]
Client Services Support Manager is responsible for partnering, training, and educating our operational Client Services teams. They assist all levels of the organization to provide an outstanding cli...[show_more][last_updated.last_updated_30]
Client Services

Client Services

ARIZONA BEHAVIORAL COUNSELING AND EDUCATION, INCPhoenix, AZ, US
[job_card.full_time]
Join our team as a Client Services Intern and play a vital role in supporting individuals seeking behavioral health services. You will be the first point of contact for referred clients, providing c...[show_more][last_updated.last_updated_variable_days]
Client Services Clerk

Client Services Clerk

OmniScript Compounding PharmacyPhoenix, AZ, US
[job_card.full_time]
Client Services Technicians provide outstanding customer service to all patients coming into the pharmacy.Effective communication with team-members, patients, vendors, and pharmacy visitors is esse...[show_more][last_updated.last_updated_30]
  • [promoted]
Client Services Representative - Tempe

Client Services Representative - Tempe

AGAT LaboratoriesTempe, AZ, US
[job_card.full_time]
Client Services Representative (CSR).At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collabora...[show_more][last_updated.last_updated_30]
  • [promoted]
Client Services Care Specialist

Client Services Care Specialist

Western Alliance BancorporationPhoenix, AZ, US
[job_card.full_time]
Client Services Care Specialist.As a Client Care Specialist you'll display a high level of client service, provide a professional, prompt, and accurate banking experience and exemplify the departme...[show_more][last_updated.last_updated_30]
Client Services Coordinator

Client Services Coordinator

Arizona Labor ForceTempe, AZ, US
[job_card.full_time]
Under the direction of the Collections Team Lead, the Client Services Coordinator assists the client services team with a variety of tasks including but not limited to sending invoices, tracking mo...[show_more][last_updated.last_updated_variable_days]
  • [promoted]
Client Services Representative

Client Services Representative

US Tech SolutionsPhoenix, AZ, US
[job_card.full_time]
Client Services Representative.Location : Hybrid Phoenix, AZ (2800 N Central Ave, 12 days onsite per week) Duration : 6 months with Possibility for Extension. Job Description : We're looking for a Cli...[show_more][last_updated.last_updated_30]
  • [promoted]
Client Service Manager - Stock Plan Services

Client Service Manager - Stock Plan Services

Charles SchwabScottsdale, AZ, US
[job_card.full_time]
At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry togeth...[show_more][last_updated.last_updated_variable_days]
Director of Client Services

Director of Client Services

Iron Sky RecruitingScottsdale, AZ, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Overview

An established and rapidly scaling insurance organization is seeking a Director of Client Services to lead its client experience and service operations. This business has achieved consistent year-over-year growth and manages a book of business exceeding $30M. The company prides itself on its collaborative, high-performance culture built on positivity, accountability, and teamwork and is looking for a leader who will enhance service excellence and drive continued expansion.

The Role

The Director of Client Services will oversee all aspects of client engagement and retention, leading both onshore and offshore service teams to deliver exceptional client experiences. This individual will be responsible for refining operational processes, managing key performance metrics, and ensuring seamless alignment between client service, sales, and executive leadership.

Success in this role means delivering consistently high client satisfaction, fostering a positive team culture, and driving measurable retention and operational efficiency across a growing national insurance portfolio.

Responsibilities

Serve as the executive owner of the client journey, ensuring a consistent, high-quality experience from onboarding through renewal.

Develop and implement scalable strategies that enhance client satisfaction, retention, and advocacy.

Lead, mentor, and grow a blended team of domestic and offshore account managers and service specialists.

Monitor and report on KPIs to improve service quality, operational efficiency, and retention outcomes.

Partner closely with Sales and other departments to ensure alignment and seamless client handoffs.

Manage escalations with professionalism and decisiveness, maintaining trust with high-value clients.

Identify and implement process improvements that strengthen scalability, communication, and performance.

Provide executive-level insights and recommendations on service delivery, client success, and operational performance.

Requirements

Bachelor’s degree in Business, Marketing, or related field.

Minimum 5 years of experience in the insurance industry, including leadership in client service or account management.

Proven success managing service operations for a $30M+ book of business.

Experience overseeing offshore or outsourced service teams.

Strong understanding of insurance operations, client retention strategies, and performance metrics.

Exceptional leadership, communication, and stakeholder management skills.

Ability to thrive in a fast-paced, high-growth environment with a hands-on, proactive leadership style.

Proficiency in CRM and analytics tools for data-driven decision-making.

Nice to Have :

Experience with EZLynx or similar insurance management platforms.

Salary

Competitive base salary with performance-based bonuses.

Location

Scottsdale, Arizona

Benefits

Comprehensive health and wellness package, performance-based incentives, and professional development opportunities.

References and background checks required prior to offer.