Client success manager Jobs in Austin, TX

Senior Director, Regional Client Success, Delivery & Implementation

Visa is seeking a strategic and outcome-oriented leader to own the full post-signing customer lifecycle for the Pismo cloud-native platform. As Senior Director, Regional Client Success, Delivery & Implementation, you will be accountable for successful onboarding, implementation delivery, adoption, value realization, and long-term customer success for banks and fintechs using Pismo's core banking and payments platform.

This role is the single regional owner for post-signing executionfrom contract signature through steady-state operations and growthleading regional teams across Implementation, Delivery, and Client Success while partnering closely with Product, Engineering, Sales, and Operations.

Key Responsibilities:

• End-to-End Regional Ownership (Post-Signing):
• Own the full customer lifecycle in the region from contract signature through implementation, go-live, steady state, and expansion.
• Act as the single accountable executive for regional delivery quality, client outcomes, and satisfaction.
• Ensure seamless transitions from Sales to Delivery and Client Success with clear governance, success criteria, and escalation paths.
• Lead Regional Delivery, Implementation & Client Success Teams:
• Hire, lead, and develop high-performing regional teams across Implementation, Delivery, and Client Success.
• Establish a culture of ownership, execution discipline, and customer-centricity.
• Set clear expectations, goals, and accountability for delivery execution and post-go-live success.
• Drive Time-to-Deliver, Time-to-Value & Adoption:
• Be accountable for predictable delivery execution, implementation quality, and readiness for go-live.
• Own Time-to-Deliver (TTD) and Time-to-Value (TTV) outcomes across the regional portfolio.
• Drive sustained product adoption, usage maturity, and business value realization postgo-live.
• Execution Excellence & Governance:
• Ensure strong delivery governance, risk management, and executive visibility across complex programs.
• Lead recovery plans for delayed or at-risk implementations and accounts.
• Maintain high standards for execution quality, operational readiness, and client experience.
• Cross-Functional Collaboration:
• Partner with Product and Engineering to surface client insights, delivery learnings, and prioritization input.
• Collaborate with Sales and Account Management on deal shaping, implementation scoping, and expansion readiness.
• Coordinate with Operations and Support to ensure clean handoffs into BAU and long-term success.
• Pro actively support Global Centre's of Excellence and ensure regional team members are contributing to CoE success through their OKRs.
• Senior Client Engagement & Escalations:
• Serve as executive sponsor and escalation point for strategic and high-risk regional clients.
• Lead executive governance forums including QBRs and SteerCos.
• Build trusted relationships with client executives and decision-makers.
• Data-Driven Performance Leadership:
• Track and manage performance across core KPIs including TTD, TTV, Product Adoption, Client Health, and NPS/CSAT.
• Use data to identify risks, prioritize interventions, and drive continuous improvement.
• Executive Reporting & Regional Leadership:
• Provide regular executive-level reporting on client outcomes, delivery performance, risks, and trends.
• Translate operational insights into clear recommendations for Visa and Pismo leadership.

This is a hybrid position. Expectations of days in office will be confirmed by your Hiring Manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• 1215+ years of experience in enterprise SaaS, fintech, or financial services roles with direct delivery and customer ownership.
• 5+ years in senior leadership roles managing implementation, delivery, and/or client success teams across regions.
• Proven success delivering complex, multi-country implementations for banks or regulated financial institutions.
• Strong understanding of payments, issuer processing, or core banking platforms.
• Technically conversant with APIs, integrations, and cloud-native platforms.
• Data-driven leader with experience managing performance through KPIs and dashboards.
• Exceptional executive communication and stakeholder management skills.
• Willingness to travel across the region (approximately 20 30%).

U.S. Applicants Only

The estimated salary range for this position is $189,800 to $332,100 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.