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Client success manager Jobs in Cambridge, MA

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Client success manager • cambridge ma

Last updated: 14 hours ago

Client Success Manager (Manufacturing Division)

demandDriveWaltham, MA, United States
Full-time

Client Success Manager (Manufacturing Division).DemandDrive Manufacturing is a leading sales and demand generation firm seeking an experienced Client Success Manager to drive the success of industr... Show more

 • New!

Client Success Associate

StroproDorchester, MA, United States
Full-time

Stropro is looking for a candidate who takes a high degree of ownership, values team collaboration and has a hunger for personal growth.The role will involve the prospecting, qualifying and onboard... Show more

Client Success Manager (SMB / Mid-Market)

IntellectDorchester, MA, United States
Full-time

As a Client Success Manager you will play a key role in delivering our mental health benefits platform to small and mid-sized clients.You will be responsible for building strong client relationship... Show more

 • New!

Client Success Manager

TradeJobsWorkForce02476 Arlington, MA, US
Full-time

Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to ... Show more

 • Promoted

Client Success Manager

Varsity TechnologiesBoston, MA, US
Remote
Full-time
Quick Apply

Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups.Our services have been developed to help customers adopt A... Show more

Client Success Consultant

ISS GovernanceBoston, MA, United States
$60,000.00 yearly
Full-time

ISS Stoxx is growing! We seek an eager, efficient, client-oriented Client Success Consultant to join our team in Boston, Massachusetts.If you want to learn, climb, and shine at a company committed ... Show more

Lead Associate - Client Success Domestic Representative

Willis Towers WatsonBoston, MA, United States
$72,000.00 yearly
Full-time

Lead Associate, Client Success.As a Lead Associate, Client Success, you'll be instrumental in supporting and expanding our client relationships across a diverse portfolio of our domestic/midmarket ... Show more

Enterprise Client Success Manager

FlywireBoston, MA, United States
$85,000.00 yearly
Full-time

Enterprise Client Success Manager.Are you ready to trade your job for a journey? Become a FlyMate!.Passion, excitement & global collaboration are all core to what it means to be a FlyMate.At Flywir... Show more

 • New!

Vice President, Client Success

BNYBoston, MA, United States
Full-time

Vice President, Client Success.At BNY, our culture empowers you to grow and succeed.As a leading global financial services company at the center of the world's financial system we touch nearly 20% ... Show more

 • New!

Account Manager (Client Success)

LaterBoston, MA, United States
$130,000.00 yearly
Permanent

Account Manager (Client Success).Later is the world's most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns.By combining real creator ... Show more

 • New!

Enterprise Client Success Manager

Venturefizz Product Management CommunityBoston, MA, United States
$85,000.00 yearly
Full-time

Enterprise Client Success Manager.Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate.At Flywir... Show more

 • New!

Customer Success Manager

Layer HealthBoston, MA, United States
$140,000.00 yearly
Full-time

Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School.We are building an AI layer that can accurately and scalably synthesize information from... Show more

 • New!

Client Success Associate

FoodaBoston, MA, United States
$55,000.00 yearly
Full-time +1

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem.Nearby options were limited and the team was spending too much time and money trav... Show more

Client Success Principal Consultant

FractalBoston, MA, United States
Full-time

It's fun to work in a company where people truly BELIEVE in what they are doing!.We're committed to bringing passion and customer focus to the business.Fractal Analytics is a global, AI-first compa... Show more

 • New!

Analyst / Senior Analyst, Client Success

CurinosBoston, MA, United States
$75,000.00 yearly
Part-time

Client Success Analyst / Senior Analyst.Curinos operates under a hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London.This is a hybrid position, with the ideal... Show more

Manager, Customer Success

IntralinksBoston, MA, US
$115,000.00 yearly
Full-time

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financia... Show more

Client Success Relationship Manager, Director

SS&C Technologies HoldingsBoston, MA, United States
Full-time

Client Success Relationship Manager, Director.SS&C Advent's Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them to achieve success with their solut... Show more

 • New!

Client Success Manager- Legal Customer Services

Corporate Immigration AttorneysBoston, MA, US
Full-time
Quick Apply

Corporate Immigration Attorneys is a business immigration firm that specializes in helping immigrants with extraordinary abilities apply for work sponsorship to work in the US.The majority of our c... Show more

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Client Success Manager (Manufacturing Division)

Client Success Manager (Manufacturing Division)

demandDriveWaltham, MA, United States
14 hours ago
Job type
  • Full-time
Job description

Client Success Manager (Manufacturing Division)

DemandDrive Manufacturing is a leading sales and demand generation firm seeking an experienced Client Success Manager to drive the success of industrial manufacturing clients. This role is critical to ensuring client satisfaction, maximizing program results, and supporting the growth of the company. You will serve as the primary liaison for assigned clients, guiding Business Development Specialists (BDS), implementing sales development programs, and ensuring that each client's objectives are met or exceeded.

Key Responsibilities

  • Onboard new clients, including knowledge transfer, campaign creation, playbook development, CRM setup, list sourcing, and the scheduling and calendaring of client meetings.
  • Manage and maintain strong client relationships, acting as the primary point of contact.
  • Oversee and coach Business Development Specialist teams to ensure preparedness, performance, and alignment of client goals.
  • Monitor team productivity using reporting tools; provide feedback and performance guidance.
  • Review weekly and quarterly reports, providing real-time updates to clients and management.
  • Collaborate with internal sales, marketing, and management teams to resolve client issues or optimize programs.
  • Adjust lead strategies, coverage, and CRM records to maintain program effectiveness.
  • Attend client review meetings to ensure objectives, targets, and expectations are consistently met.
  • Apply strategic thinking to anticipate client needs, resolve challenges, and deliver solutions to drive results.

Key Requirements

  • 5+ years of experience managing multiple client accounts in industrial manufacturing with a focus on customer service.
  • Direct management/coaching of sales/business development teams in the industrial manufacturing sector.
  • Experience in strategic enterprise sales.
  • Proven experience in sales/business development management, particularly within the industrial manufacturing sector.
  • Demonstrated ability to lead, coach, and manage sales/business development teams to achieve high performance.
  • Strong attention to detail, capable of driving client success at all levels.
  • Strategic solutions-based thinking with the ability to make sound judgment calls.
  • Superior organizational, time management, and strategic planning skills.
  • Excellent written and verbal communication skills, and ability to anticipate and address client needs.
  • Bachelor's degree, preferably in a business-related field.
  • Experience in inside sales or account management in the technology space is preferred.
  • Proficiency with Salesforce, HubSpot, Zoho, or similar CRM platforms.

Compensation & Benefits

  • Annual salary + bonus ($75,000 - $95,000 annual salary range + 20% in potential added annual bonus).
  • Hybrid work model - or fully remote, depending on location.
  • Health coverage and other health & wellness benefits via BCBS, vision care, dental coverage (Delta Dental), paid paternity & maternity leave, life+disability insurance, 401(k) matching.
  • Positive company culture.
  • Company laptop, full tech stack & tools, and other resources provided by demandDrive.