Client success manager [h1.location_city]
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Client success manager • denver co
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The Client Success Manager (CSM) plays a pivotal role in guiding clients, fostering strong relationships, and advocating for their business goals.
They anticipate and address evolving client needs, ...[show_more][last_updated.last_updated_30]
Client Success Executive (CSE).We exist for workers and their employers who are the backbone of our economy.That is where Centivo comes in our mission is to bring affordable, high-quality hea...[show_more][last_updated.last_updated_30]
No one knows our local markets better than our talented sales and marketing teams, and our award-winning Adtaxi digital marketing agency provides cutting-edge cross-platform solutions.Adtaxi, a cli...[show_more][last_updated.last_updated_variable_days]
This role requires the ability to work lawfully in the U.Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and...[show_more][last_updated.last_updated_30]
LawyerMarketing, an EverService company, is the premiere digital marketing agency for law firms in the U.We specialize in helping our clients generate more leads and signed cases through smarter SE...[show_more][last_updated.last_updated_30]
Client Success Expert (Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every human deserves atten...[show_more][last_updated.last_updated_30]
A leading insurance provider in Greenwood Village, Colorado, is seeking a Customer Service Representative to manage client relationships and support new business efforts.
The ideal candidate will ha...[show_more][last_updated.last_updated_variable_days]
PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite.If you thriv...[show_more][last_updated.last_updated_30]
Were a fast-moving, full-service marketing agency that thrives on connection, excellence, and the power of great relationships.
Were looking for aClient Success Coordinator to join our team and help...[show_more][last_updated.last_updated_30]
Description Renewal and inside sales team member committed to driving maximum adoption of Oracle solutions and identifying / driving product expansion opportunities as well as client retention throu...[show_more][last_updated.last_updated_30]
We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human.We do n...[show_more][last_updated.last_updated_30]
A company is looking for an Amazon Account Director to manage client relationships and ensure satisfaction while identifying growth opportunities.
Key Responsibilities Lead client on-boarding and ...[show_more][last_updated.last_updated_30]
Associate Client Success Manager (B2B SaaS).Prompt is revolutionizing healthcare by delivering highly automated, modern software to rehab therapy businesses, their teams, and the patients they serv...[show_more][last_updated.last_updated_30]
HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep indust...[show_more][last_updated.last_updated_variable_days]
Audacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale.The Client Success ...[show_more][last_updated.last_updated_30]
Renewal and inside sales team member committed to driving maximum adoption of Oracle solutions and identifying / driving product expansion opportunities as well as client retention through high value...[show_more][last_updated.last_updated_30]
Client Success Manager is responsible for growth, retention, adoption, and outcomes with a defined group of partners.Health care is a relationship driven business and our expectation is that the Cl...[show_more][last_updated.last_updated_variable_days]
To apply for this position, you must be a U.Citizen, currently live in the U.FBI background check, be able to take / pass a drug test, and travel 50%+.
ForceMetrics™ is on a mission to transform data ...[show_more][last_updated.last_updated_variable_days]
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We are seeking a dynamic ...[show_more][last_updated.last_updated_30]
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[filters_job_card.quick_apply]
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AffirmAurora, CO, US[job_card.full_time]
Client Success Manager
Perseus Operating Group (Constellation Software)Aurora, CO, US[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Strategically focus on ensuring the overall success and retention of Optimal Blue clients. Monitor and assessing the health of client relationships through data, leading indicators, and direct engagement. Drive the utilization of product features and capabilities to ensure clients achieve the highest ROI. Formulate and manage an action plan to identify and manage client goals, as well as any challenges, risks and growth opportunities within the client. Own forecasting and prioritization for client renewals within assigned accounts. Identify new business opportunities and collaborate with sales personnel for new Optimal Blue products or services. Collaborate cross-functionally with internal teams (e.g., Sales, Marketing, Finance, Product, Services) to drive long-term healthy client relationships. Represent the voice of the customer in leadership meetings, providing insight from clients to help prioritize product enhancement and bug fix requests. Create referenceable customers through case studies, reference calls, and speaking engagements. Stay informed about new release changes, new products, and industry trends. Available for travel to customer on-sites, executive meetings, and conferences (approximately 15% of the time, including overnight stays). Perform other related duties as assigned. Bachelor's degree or an equivalent combination of education, training, and work experience. At least 3 years of experience in a client-facing role such as Client Success function, account management, consulting, or client services role. Proven business experience and demonstrated technical capabilities. Experience working with mortgage lenders highly preferred. Ability to execute commercial transactions, including pitching, negotiating, and closing deals. Passionate about enhancing client experience and dedicated to customer satisfaction. Enjoys the process of selling without necessarily focusing on selling a product. Skilled in creating and delivering persuasive proposals and presentations. Capable of synthesizing complex information and presenting it clearly and concisely. Possesses a blend of business and technical acumen, able to contribute value in discussions on both technology and business strategy. Outstanding interpersonal skills with a "Get it Done" attitude. Ability to work in a fast-paced, dynamic environment. Naturally curious and investigative. Effective problem-solver and solution-finder. Adaptable and able to handle changing circumstances with ease. Driven by a strong internal motivation and competitive desire to succeed. Maintains composure and stays calm under pressure. Demonstrates excellent leadership, management, and coordination skills with a proactive approach. Comfortable interacting with contacts at any level, including those from large enterprises. Proficient in handling challenging clients or situations and driving mutually agreeable outcomes. Committed to listening to and understanding diverse perspectives.
Client Success Manager
The Client Success Manager (CSM) plays a pivotal role in guiding clients, fostering strong relationships, and advocating for their business goals. They anticipate and address evolving client needs, focusing on retention, growth, and collaboration with Sales, Product, Finance, and Marketing. Acting as the primary contact for key clients, CSMs manage high-level relationships, maintain communication, and oversee the overall client experience. They serve as a bridge between various internal groups, ensuring seamless coordination and delivery of services. Working closely with Business Relationship Managers (BRMs), CSMs develop strategies that ensure client satisfaction and retention, requiring a blend of strategic planning, communication, and analytical skills to drive long-term success.
Responsibilities :
- Serve as the primary point of contact for operational contacts, maintaining and growing client relationship while ensuring ongoing excellent customer service.
- Build trusted advisor relationships with key operational leaders at client organizations.
- Build, personalize, & deliver personalized quarterly business reviews (QBRs), sharing peer benchmark data, ROI updates, and efficiency opportunities.
Client Success and Retention :
Renewals and Revenue Growth :
Team Collaboration and Leadership :
Additional Responsibilities :
Education & Experience :
Qualifications :
Competencies :
FLSA Designation (US Only) : Exempt
Salary Range (US Only) : The estimated base salary range for this role in the United States is $73,600.00 - $110,400.00 per year.
Other Compensation (US Only) : Not Applicable
Benefits (US Only) : Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short / long term disability, 401(k) participation (with company match).
Time off (US Only) : The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.