Client success manager serp_jobs.h1.location_city

Job Description

Job Description

At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we’re looking for a highly skilled and experienced talent to join our dynamic team.

Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor.

Learn more at : https : / / www.armor.com

Summary

The Customer Success Manager (CSM) is the strategic owner of customer relationships across Armor’s managed services offerings. This role is accountable for ensuring customers achieve desired business outcomes through successful activation, optimization, and usage of Armor’s services. The CSM builds deep, trusted relationships across technical and executive stakeholders, aligning Armor’s capabilities to customer strategic goals. The CSM utilizes this alignment to drive long-term retention and expansion opportunities, cementing customers as advocates for Armor as a business partner.

The CSM acts as a business partner, blending technical understanding with commercial and industry insight to influence customer strategies, mitigate risk, and uncover new opportunities. Operating with high autonomy, the CSM orchestrates cross-functional teams, including SOC analysts, cloud engineers, solution consultants, and professional services, to deliver a unified, high-value customer experience.

The CSM is also instrumental in either managing or helping drive execution of programs and projects to enable the evolution and continual improvement of Armor’s products and services with a focus on driving customer success.

This role operates in a hybrid structure with on-site presence three days a week, specifically Tuesday, Wednesday, and Thursday, based in the Plano, Texas area.

Essential Duties and Responsibilities (Additional duties may be assigned as required)

Strategic Relationship Management

• Serve as the point of contact for strategic and enterprise-level customers.
• Build technical and executive-level relationships and maintain multi-threaded engagement across technical, operational, and business stakeholders.
• Develop and execute strategic account plans aligned to customer business objectives.

Business Understanding & Outcome Alignment

Lifecycle Ownership

Technical & Service Expertise

Risk Management & Retention

Advocacy & Growth Enablement

Success Measures

REQUIRED SKILLS

5+ years of experience in customer success, account management, or related roles within managed services, cloud hosting, or cybersecurity SaaS.

WHY ARMOR

Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role – we want talent who will help us write the next chapter of our growth story.

Armor Core Values :

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere.

Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.