Client success manager Jobs in Gilbert, AZ

divh2Senior Manager, Client Success (Client Services Account Management) IT Asset Disposition (ITAD) | Hybrid 3 days onsite/h2pAt Ingram Micro, we help organizations move technology forwardsecurely, responsibly, and at scale. Within our IT Asset Disposition (ITAD) business, client experience is critical to trust, retention, and long?term growth. We are seeking a Senior Manager, Client Success to lead and evolve our Client Services Account Management function with a 100% customer?centric mindset and a strong focus on modern systems, automation, and data?driven execution./ph3The Opportunity/h3pThe Senior Manager, Client Success leads a team of 1012 Client Services Account Managers responsible for the day?to?day management of enterprise ITAD clients. This role is accountable for elevating the end?to?end client experience, strengthening inside sales motions, and building the processes, tools, and performance discipline required to meet SLAs consistently and scale effectively./ppThis leader will play a pivotal role in re?imagining how clients interact with our services and systems, partnering closely with internal stakeholders to improve usability, visibility, and outcomeswhile ensuring that changes are adopted and sustained through strong change management./ph3How Youll Make an Impact (Key Responsibilities)/h3pClient Experience Transformation/pulliOwn the client experience strategy for ITAD Client Services, with a relentless focus on usability, responsiveness, and value realization./liliIdentify gaps in current client workflows, systems, and tools; drive improvements that make interactions more intuitive, efficient, and transparent./liliChampion modernization through technology, automation, AI?enabled tools, and new operating models that improve both client and team experience./li/ulpTeam Leadership Development/pulliLead, coach, and develop a team of 1012 Client Services Account Managers./liliBuild capabilities in client success discipline, proactive account management, and solution?oriented problem resolution./liliEstablish clear expectations, performance standards, and development paths to raise team effectiveness and accountability./li/ulpProcess, SLA Performance Management/pulliDefine, document, and implement standardized client service processes and playbooks./liliEstablish clear SLAs, KPIs, and pipeline visibility to manage workload, responsiveness, and outcomes./liliBuild and maintain an executive?level view of team and client performance, enabling data?driven decision?making at all levels./liliDrive consistent inside sales motions to support retention, renewals, and expansion opportunities./li/ulpChange Management Execution/pulliLead change initiatives end?to?endfrom design through adoptionensuring new processes and tools are embedded and sustained./liliPartner cross?functionally (Operations, Technology, Compliance, Sales, Finance) to resolve systemic issues and improve service delivery./liliAct as a senior escalation point for complex client issues, ensuring clear communication and measurable resolution./li/ulpSuccess Measures (What Great Looks Like)/pulliMeasurable improvement in client satisfaction and engagement/liliConsistent achievement of SLAs and service KPIs/liliIncreased team productivity through better tools, workflows, and visibility/liliImproved data quality and executive reporting on portfolio health/liliStrong retention and expansion readiness driven by a consultative client success model/liliHigh team engagement, skill growth, and accountability/li/ulpRequired Qualifications (Must?Haves)/pulli7+ years of experience in Client Success, Client Services, Account Management, or Customer Experience leadership/lili3+ years of people leadership, managing professional client?facing teams/liliProven success transforming client experience through systems, process redesign, and performance management/liliStrong experience with client success platforms, CRMs, service workflows, analytics, and KPI dashboards/liliDemonstrated ability to lead change and ensure adoption of new tools and processes/liliExecutive?level communication skills and comfort influencing across functions/liliBachelors degree or equivalent relevant experience/li/ulpPreferred Qualifications (Nice?to?Have)/pulliBackground in technology?forward, product?enabled, or services organizations that use automation and data to drive efficiency/liliExperience improving or launching client portals, internal tools, or digital workflows/liliFamiliarity with inside sales or renewal?support motions/liliITAD, asset lifecycle, logistics, or regulated?services experience (helpful but not required)/li/ulpWhy Ingram Micro/ppAt Ingram Micro, your work contributes to progress that mattersto customers, partners, and communities worldwide. We offer the opportunity to lead meaningful change, modernize how client services operate, and grow your career in an organization that values results, integrity, imagination, courage, responsibility, and talent./ppWork Model/ppThis role follows a hybrid schedule (3 days onsite)./ppThe typical base pay range for this role across the U.S. is USD $125,600.00 - $213,500.00 per year./ppAt Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others./ppThis is not a complete listing of the job duties. Its a representation of the things you will be doing, and you may not perform all these duties./ppPlease be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check./ppIngram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law./p/div