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Client success manager • hartford ct
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For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care.
Ensuring the dignity, safety, and independence of its clients, The...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The business landscape is changing fast.From Day One is a media outlet and conference series that helps companies navigate all that change in ways that put people first.
Since our beginning in 2018,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Client Engagement Manager oversees the full bid lifecycle for valuation opportunities, including RFPs, panel bids, and large multi property engagements.
This role leads onshore bid workflow mana...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We are seeking a Director...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Success Expert (Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every human deserves atten...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Join the forefront of innovation with SensorFlow, a leading force in transforming buildings into smart, energy-efficient havens.
Our cutting-edge technology has been pivotal in aiding prominent bran...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Client Engagement Manager oversees the full bid lifecycle for valuation opportunities, including RFPs, panel bids, and large multi property engagements.
This role leads onshore bid workflow mana...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Lirio is a technology / software company that provides expertise in a variety of behavioral science domains (e.Lirio's behavior change AI platform unites behavioral science with advanced artificial i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Lab Operations Success Manager.Are you passionate about helping labs run more efficiently? Quartzy is looking for a Lab Operations Success Manager to partner with biotech and research organizations...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Our company is changing the world through digital experiences.We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences.We're ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We believe in the power and joy of learning.At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning.We are bonded by our sha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Client Success Manager to work strategically with clients and internal teams to enhance client satisfaction and retention.
Key Responsibilities Collaborate with internal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The Customer Success Manager (CSM) at NI serves as a trusted advisor to enterprise customers, ensuring they achieve measurable business outcomes through NI's software solutions.This role is dedicat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The Client Success Director (CSD), Salesforce Practice, leads a Client Success team within Verndale's Salesforce practice and directly manages a portfolio of high-value accounts.The CSD is accounta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
WireScreen is a fast-growing Series A startup bringing clarity to one of the worlds most complex business landscapes.Were building the go-to intelligence platform for navigating global supply chain...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager - Enterprise.At Chainguard, we are on a mission to secure the software supply chain by default.We are choosing to do this the right way, which is the hard way.Some have eve...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The primary objective of this role is to execute the onboarding of WM's National Account program with all clients across all areas.
The Launch Customer Success Manager, National Accounts is responsi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Success Manager (Mid-Market).Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
Built by a shop owner and shap...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Client Success Manager
TheKeyGlastonbury, CT, USserp_jobs.job_card.full_time
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Customer Success Manager
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Client Success Manager
TheKeyGlastonbury, CT, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionUtilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client’s support system Ensure that TheKey care team is up-to-date with all relevant information and the care plan is thoroughly documented and routinely updated Collaboration and communication with internal and external customers on a regular proactive basis, including, daily, weekly, and / or monthly meetings, as appropriate Consult with the client regarding their specific needs and preferences, experience and objectives, and evaluating potential solutions to client needs Acting as subject matter expert for all quality control and quality assurance matters Understand each new client’s needs by conducting a thorough initial assessment or a review of previously completed assessment Follow the Start of Care Process to ensure a quality experience by providing extra support for new client cases to ensure complete client satisfaction Conduct in-person client re-assessments and quality assurance visits that include but are not limited to a view of home safety assessments, the client’s daily routines, and the client’s preferences and needs. Proactively assessing and reassessing client needs and referring the client to additional services, adjusting services, or adjusting caregiving staff Communicate effectively with the interdisciplinary team to ensure an overall quality experience, including the best possible caregiver match, the accuracy of client billing, and long-term care insurance benefit utilization. Managing Caregiver introductions to clients and families and recommending additional training for caregivers as care needs evolve Manage escalations and / or complaints from clients, caregivers, and others and utilizing their judgment and discretion to resolve them Reviewing and adjusting the client rates as the care progresses with consideration of changing care needs; quality service, service issues, and overall client satisfaction Ensuring compliance with all state regulations and following all company guidelines Recommending and / or implementing policy and / procedures to address specific or a group of clients Look for cross-referral opportunities and other means of increasing business from new and existing clients Support on-call and after-hours support as needed Additional duties as assigned Bachelor’s Degree in Human or Health Services or a related profession from an accredited university preferred or equivalent work experience Excellent customer service and conflict resolution skills Computer proficiency and ability to document accurate and timely notes in systems related to client visits Current driver’s license and proof of insurance 3 years experience in health care, elder care, social work, or related industry preferred Ability to travel locally approximately up to 75% of the time Ability to lift and carry up to 15-20 pounds Ability to sit, stand, and walk for prolonged period of time throughout the workday Ability to use standard office equipment Medical / Dental / Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO Plan for Non-Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Essential Duties and Responsibilities :
- Manage the day-to-day client relationship and delivery of quality care
- Identifying and focusing on a holistic approach to client care with a focus on quality of life, including recommending new and / or specific avenues to improve client care and experience
- Conduct in person assessments with prospective clients, addressing their questions and
concerns, building relationships with their families, and converting them into active service with the organization.
Required Skills, Education, and Certifications :
Compensation : $60,000-$75,000
Preferred
Physical Requirements :
Benefits for full time employees