Client success manager Jobs in Houston, TX

divh2Dealer Success Manager/h2pAs a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the PODs core sales objectives./ppYou are instrumental in expanding our footprint by contributing to and supporting the PODs efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the companys bottom line. You will play a key role in Capital Ones technology and relationship evolution./ppWe are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly./ppKey Responsibilities :/pulliStrategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals./liliSales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the PODs sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:/liulliDriving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process./liliProviding subject matter expertise on processes and Navigator Platform when representing the Sales organization./liliProduct and Process troubleshooting, specifically relating to Navigator Platform./liliFrequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle./li/ul/ulpTravel :/ppThis position will be traveling up to 50% within the metro area of Houston, TX./ppBasic Qualifications :/pulliHigh School diploma, GED or equivalent certification/liliAt least 1 year of experience in Process Management/liliAt least 1 year of experience in Relationship management/li/ulpPreferred Qualifications: Bachelors Degree 2+ years of experience in Process Management 2+ years of experience in Relationship management/ppThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked./ppSales Territory: $109,900 - $125,400 for Dealer Success Manager/ppCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter./ppThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan./ppCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being./ppThis role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace./p/div