Client success manager Jobs in Huntsville, AL

Description:

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Employee Health & Benefits Client Manager at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Huntsville, AL office to be considered for this role and have the ability to commute to the a minimum of three days per week.

A day in the life.

As an Employee Health & Benefits Client Manager , you will:

• Client Relationship Management: Build and maintain strong relationships with clients, serving as the primary point of contact for all health and benefits inquiries and issues.
• Program Administration: Oversee the implementation and administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
• Strategic Planning: Collaborate with clients to assess their needs and develop tailored benefits solutions that align with their organizational goals and budget.
• Compliance Oversight: Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
• Reporting and Analysis: Prepare and present reports on benefits utilization, claims trends, and program effectiveness to clients, providing insights for decision-making.
• Vendor Management: Liaise with insurance carriers and vendors to negotiate contracts, resolve issues, and ensure the delivery of services meets client expectations.
• Open Enrollment Support: Lead the open enrollment process, including communication strategies, employee education, and enrollment logistics.
• Training and Development: Provide training and support to clients and their employees on benefits programs, changes, and best practices.
• Problem Resolution: Address and resolve any client issues related to claims, plan administration, and service delivery in a timely manner.
• Team Collaboration: Work closely with internal teams, including sales, underwriting, and compliance, to ensure seamless service delivery and client satisfaction.
• Account Servicing: Assist the Employee Health & Benefits Producer and team in servicing existing accounts, including renewals and maintaining customer files.
• Communication Materials: Develop communication materials, including Benefit Enrollment Guides, and coordinate employee enrollment meetings.
• Documentation Review: Review Summary Plan Documents (SPDs) and agreements/contracts for accuracy and assist clients with resources related to HIPAA, COBRA, FLEX, ERISA, etc.
• Enrollment Management: Verify accuracy and completion of enrollment applications and transmit to carriers, assisting policyholders with claim forms, policy changes, and cancellations.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
• 3-5 years of experience in employee benefits, insurance, or account management, preferably in a brokerage or agency environment.
• Strong knowledge of health and benefits regulations and industry trends.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and priorities effectively.
• A commitment to providing exceptional client service.
• Life & Health resident agents license required
• A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities