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Client success manager • newark nj
Client Success Manager
BionewsNew York City, New York, USA
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BionewsNew York City, New York, USA- serp_jobs.job_card.full_time
WE ARE RARE
Bionews is a digital health solutions company dedicated to empowering more than 50 rare disease communities with trusted information news and connections. We foster a space where hope thrives and patients voices are heard. Since 2013 weve been committed to serving patients and elevating their voices. Our motto is For Rare By Rare. With over 50% of our team living with or caring for someone with a rare condition we deeply understand the unique challenges and needs of these communities. Our network of more than 500000 registered members actively seeks news clinical insights and shared experiences creating a safe space for peer support connection and learning.
ABOUT THE ROLE
Bionews is seeking a dynamic and results-driven Client Success Manager to oversee the strategic execution of digital advertising campaigns for leading pharmaceutical brands. As a key member of our Client Success team you will collaborate closely with Sales Marketing Ad Ops Performance Strategy Editorial and Audience Growth teams to ensure that campaigns are delivered seamlessly and exceed client expectations.
To Apply :
Were fortunate to receive a high volume of applications. To help us understand why youre excited about Bionews please upload a brief (max 2 paragraphs) PDF or Word document titled Why Bionews explaining what draws you to our mission and this role.
Applications without this additional document will not be reviewed.
This is a full-time remote position.
KEY RESPONSIBILITIES
Client Relationship Management : Build and maintain strong relationships with clients acting as their primary point of contact throughout the entire campaign lifecycle from pre-sale to post-sale.
RFP Strategy : Collaborate with Sales and Marketing teams on RFP responses developing tailored campaign proposals that align with client objectives and deliver measurable results.
Campaign Execution : Partner with Editorial Ad Ops Audience Growth and Performance teams to ensure campaigns are executed flawlessly delivered on time and exceed brand KPIs.
Performance Analysis : Monitor campaign performance analyze key metrics and provide insightful wrap reports to client partners.
Revenue Generation : Identify opportunities for upselling to drive business growth and retention.
ABOUT YOU
Problem-Solving & Drive : Intuitive and proactive problem-solver who identifies opportunities and delivers solutions consistently going above and beyond for clients and the internal team.
Organization & Execution : You have developed exceptional skills in time management organization and detail orientation allowing you to effectively manage multiple projects simultaneously often with tight deadlines.
Collaboration & Communication : You are a strong communicator who is collaborative and decisive. You excel at managing relationships with both internal and external stakeholders while providing clear guidance and direction.
Adaptability : You are not afraid of change and adapt quickly to the evolving practices of digital media.
REQUIREMENTS
Bachelors degree (Advertising Marketing Communications or other relevant areas)
1-2 years of experience in digital publishing sales support (pre and post sale)
Exceptional communication and client service skills
High attention to detail and strong time management and prioritization skills
Positive attitude and a willingness to learn and strategically solve problems
Fluency in digital media pricing models such as CPM; CPUV; CPC etc.
Strong understanding of DCM Microsoft Office Salesforce Google Ad Manager Google Analytics
Familiarity with DoubleVerify Crossix IQVIA etc.
WHY YOULL LOVE WORKING AT BIONEWS
At Bionews collaboration innovation and passion fuel our mission. Our inclusive culture champions humility respect and the belief that every team member can enact change. With transparency and accountability at our core we earn trust and drive forward with a leadership team thats receptive experienced and open to fresh ideas. Here youre not just joining a companyyoure becoming part of a dynamic workforce dedicated to empowering rare disease communities and making a tangible impact on peoples lives.
Required Experience :
Manager
Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full-Time
Experience : years
Vacancy : 1