Client success manager Jobs in Orlando, FL

About AssistRx

AssistRx is a leading healthcare technology and services company dedicated to accelerating patient access to specialty therapies. Through our integrated technology platforms and patient support solutions, we partner with pharmaceutical manufacturers, specialty pharmacies, and healthcare providers to remove access barriers, optimize therapy initiation, and improve long-term patient outcomes.

Our Strategic Account Management team plays a critical role in ensuring our manufacturer partners realize full value from AssistRx’s solutions through strong relationships, operational excellence, and data-driven decision-making.

Role Overview

The Manager, Strategic Account Management is a senior, client-facing leader responsible for driving account growth, retention, and operational performance across a portfolio of pharmaceutical manufacturer partners. This is a hybrid individual-contributor and people-leader role, requiring deep expertise in pharmaceutical brand operations, HUB services, and specialty pharmacy workflows.

You will serve as a trusted strategic advisor to manufacturer brand teams while leading and developing a high-performing account management team. This role requires strong technical acumen, analytical rigor, and the ability to translate complex data and operational insights into actionable strategies for both clients and internal stakeholders.

Key Responsibilities

Client Strategy & Relationship Leadership

• Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions.
• Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners.
• Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio.
• Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights.

Operational & Financial Performance

• Own and manage key account KPIs, including:
• Revenue retention and expansion forecasting
• Account profitability and resource optimization
• Accounts receivable performance and issue resolution
• Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
• Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations.

Team Leadership & Development

• Directly manage and develop a team of 5–6 Strategic Account Managers.
• Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards.
• Lead hiring, onboarding, training, performance evaluations, and career development for direct reports.
• Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement.

Innovation & Continuous Improvement

• Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency.
• Translate client feedback and market insights into actionable recommendations for internal teams.
• Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders.

Requirements

Required Qualifications

• Bachelor’s degree from an accredited four-year institution or equivalent professional experience.
• 7+ years of experience in strategic account management, client strategy, or consultative sales roles.
• Demonstrated experience working with pharmaceutical manufacturers, HUB services, and/or specialty pharmacy operations.
• Proven ability to manage complex client relationships and deliver measurable business outcomes.
• Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions.
• High level of technical proficiency, including advanced use of Microsoft Office tools (Excel, PowerPoint, Project, Visio).

Preferred Qualifications

• 3+ years of people management or supervisory experience.
• Experience supporting enterprise-level pharmaceutical clients in a technology-enabled services environment.

Key Competencies for Success

• Strategic thinking with strong business and financial acumen
• Executive-level communication and presentation skills
• Ability to influence without authority across cross-functional teams
• Comfort navigating ambiguity and complex stakeholder environments
• Passion for client success, operational excellence, and team development

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance
• Opportunity to impact patient outcomes through data-driven healthcare technology.
• Collaborative and mission-driven culture that values innovation and continuous learning.
• Access to cutting-edge cloud technologies and modern data engineering tools.
• Competitive compensation, comprehensive benefits, and career growth opportunities
  

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire