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Client success manager • overland park ks

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Client Success Manager

Client Success Manager

NetsmartOverland Park, KS, US
[job_card.full_time]
The Client Success Manager will be responsible for both new and current client engagements, offering a cohesive client experience. The Client Success Manager will represent the Consumer Solutions po...[show_more][last_updated.last_updated_variable_hours]
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Client Success Manager

Client Success Manager

CertifyOSKansas City, MO, US
[job_card.full_time]
At CertifyOS, we're building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate ...[show_more][last_updated.last_updated_30]
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Senior Client Success Manager, Great Lakes Region

Senior Client Success Manager, Great Lakes Region

PayItKansas City, MO, US
[job_card.full_time]
Senior Client Success Manager, Great Lakes Region.PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer exper...[show_more][last_updated.last_updated_variable_days]
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Client Success Manager II

Client Success Manager II

Luxury PresenceKansas City, MO, US
[job_card.full_time]
Austin, TX / Phoenix, Arizona.Client Services Client Services / .Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals...[show_more][last_updated.last_updated_30]
Client Success Manager

Client Success Manager

Adaptive Solutions GroupLeawood, KS, US
[job_card.full_time]
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We are seeking a highly driven and relationship-focused Client Success Manager to support a portfolio of key clients in a growing and dynamic environment. This role combines client engagement, data-...[show_more][last_updated.last_updated_30]
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Client Success Administrator

Client Success Administrator

PropioOverland Park, KS, US
[job_card.full_time]
Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connectin...[show_more][last_updated.last_updated_30]
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Customer Success Manager

Customer Success Manager

BrandBastionKansas City, MO, US
[job_card.full_time]
BrandBastion is a leading AI-powered solution for social media engagement and brand protection.Imagine a role where your contributions directly shape innovative AI solutions.There is opportunity fo...[show_more][last_updated.last_updated_30]
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Director, Client Success

Director, Client Success

PROGYNYKansas City, MO, United States
[job_card.full_time]
Thank you for considering Progyny!.Progyny is seeking a strategic and results-driven Director of Client Success to oversee relationships for our large and strategic employer clients.In this role, y...[show_more][last_updated.last_updated_30]
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Customer Success Manager??????

Customer Success Manager??????

ROUTE06Kansas City, MO, US
[job_card.full_time]
ROUTE06 is a DX partner that supports the business model transformation of large enterprises.Through the provision of the enterprise business API platform Plain and agile business implementation su...[show_more][last_updated.last_updated_30]
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Client Success Expert (Remote)

Client Success Expert (Remote)

InfuseKansas City, MO, US
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[job_card.full_time]
Client Success Expert (Remote).We will review your application against our job requirements.We may then invite you to submit a video interview for the review of the hiring manager.At this point, we...[show_more][last_updated.last_updated_30]
Client Success Manager - Logistics

Client Success Manager - Logistics

CS RecruitingOlathe, KS
[job_card.full_time]
Our client is a Third-Party Logistics (3PL) company specializing in assisting medium-sized businesses streamline, manage, and optimize their supply chain operations. They believe in enabling their c...[show_more][last_updated.last_updated_30]
VIP Relationship Manager / Client Success Manager (CSM)

VIP Relationship Manager / Client Success Manager (CSM)

LaborintosKansas, Kansas, .US
[job_card.full_time]
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Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores...[show_more][last_updated.last_updated_variable_days]
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Agency Success Manager

Agency Success Manager

SteadilyOverland Park, KS, US
[job_card.full_time]
Steadily is an insurance technology company that specializes in rental property insurance for landlords.Were four years old, just over 150 people, manage $20B in risk, and are intent on becoming th...[show_more][last_updated.last_updated_30]
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Client Success Expert (Remote)

Client Success Expert (Remote)

INFUSEKansas City, MO, US
[filters.remote]
[job_card.full_time]
We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human.We do n...[show_more][last_updated.last_updated_30]
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Customer Success Manager

Customer Success Manager

VeracityKansas City, MO, US
[job_card.full_time]
San Francisco, California (Remote) Full Time Onboarding Prospective Customers Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation s...[show_more][last_updated.last_updated_30]
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Client Success Manager

Client Success Manager

Propio Language ServicesOverland Park, KS, US
[job_card.full_time]
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services.Our people take pride in every resource we offer, and our users always have acce...[show_more][last_updated.last_updated_30]
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Client Success Manager

Client Success Manager

Clearway HealthKansas City, MO, US
[job_card.full_time]
Welcome to Clearway Health - a recognized Great Place To Work and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, develo...[show_more][last_updated.last_updated_variable_days]
Client Success Manager

Client Success Manager

VirtualVocationsKansas City, Missouri, United States
[job_card.full_time]
A company is looking for a Client Success Manager to support clients within the Managed Security Solutions business unit. Key Responsibilities Briefing new clients on operational execution and exp...[show_more][last_updated.last_updated_30]
Customer Success Manager - Carrier

Customer Success Manager - Carrier

DAT Freight SolutionsKansas City, MO, United States
[job_card.full_time]
Discover your future at DAT Freight & Analytics, where innovation meets impact.For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight ...[show_more][last_updated.last_updated_30]
Client Success Manager

Client Success Manager

NetsmartOverland Park, KS, US
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[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Client Success Manager

The Client Success Manager will be responsible for both new and current client engagements, offering a cohesive client experience. The Client Success Manager will represent the Consumer Solutions portfolio, including myHealthPointe and Telehealth, focusing on our Human Services, Post Acute, and Enterprise EMR agnostic clients. This position is a crucial role in the business unit and will work across the business unit and other departments such as Engineering, Product Management, Cloud and the Client Org to drive client value with the solutions. This position will report to the General Manager of CareGuidance.

Account Management Client Success

  • Identify and maintain agreed upon cadence calls with current myHealthPointe and Telehealth clients
  • Reviewing tickets, answering questions, coordinating with Engineering and Customer Support for timely resolution
  • Entering tickets when applicable
  • Document follow up and meeting notes
  • Learn and understand state or client specific nuances and needs
  • Document workflows, use cases
  • Lead refresher trainings
  • Review new feature functionality and identify use cases with current clients
  • Escalate issues as needed to ensure client satisfaction and maintain good client health
  • Lead User Group efforts for the Human Services space

Account Management Alignment

  • Track monthly overages and create opportunities in Salesforce
  • Proactively manage opportunities with the sales team
  • Cultivate relationships at all levels of a client organization, including C-Level leaders and business counterparts to ensure growth of the client relationships
  • Meet with clients and established alignment plan parameters to build and nurture the relationship and assist in identifying further opportunities
  • Manage contract dates such as milestones, renewals, etc. and work with leadership to identify and mitigate potential challenges
  • Leverage cross Netsmart solutions and market knowledge to create lasting client relationships
  • Continue to grow and increase healthcare solution knowledge and sales skills

    • Business Development

  • Assist with RFP responses, working directly with the client org and proposal team
  • Perform platform demos for potential new clients, coordinating with other CareGuidance Team Members
  • Create Scopes of Work (SOW)
  • Work with engineering to determine level of effort for development work and with the client org and management on pricing needs. Work with price desk on quotes to ensure accuracy
  • Develop an understanding of the target buyer needs, pain points and key buying influences
  • Maintain data integrity in the CRM through ongoing data cleanup, management and enrichment
  • Demo information and follow up
  • Notes on client engagement

    • Operations

  • Document project and organization details of identified opportunities for internal client organization, personnel and management
  • Post signing, work with marketing on use case slide and other documentation
  • Work with Product Management to ensure demo environments are maintained with latest functionality and related community specific workflows / views
  • Participate in one on one and other business unit meetings

    • Qualifications Required

  • Bachelor's degree or equivalent experience
  • At least 3 years' sales or account management experience with health care and / or technology services and solutions
  • Exceptional written and verbal communication skills
  • Effective presentation skills, including presentations in a sales capacity
  • Strong interpersonal skills with outstanding relationship building skills
  • Previous experience with developing collaboration and communication with all levels of management, including client level executives and cross-functional teams

    • Additional skills required

  • Ability to quickly learn and understand new software and technology
  • Equally comfortable working independently or as a team member
  • Enthusiastic customer service and collaboration skills to work with team members of all levels and departments
  • Comprehends and effectively communicates Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value
  • Thrive in a fast-paced, dynamic, matrix-managed environment where ambiguity is common and individual initiative is critical
  • Exercise relationship management skills with ability to build rapport, influence and deepen relationships with stakeholders
  • Possess excellent communication skills, high energy, and a passion for results
  • Self-motivated, hard-working individual committed to their own success
  • Confidence and professionalism are a must, coupled with an open mind and a hunger for personal and professional growth
  • Ability to navigate complex problems and engage appropriate resources to bring to successful resolution
  • Strong leadership, mentoring and problem resolution skills
  • Strong organization and project management skills
  • Capable of embracing change in direction or priority
  • Excellent oral and written communication skills with the ability to effectively present to the target audience