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Client Success Manager

Are you looking for purpose-driven work where client success makes a positive impact on communities around the world? If so, then Committee for Children has an opportunity as a Client Success Manager. We're a social enterprise dedicated to advancing the well-being of children through human skills curriculum. As a Client Success Manager at CFC, you will build long-term relationships with clients to ensure satisfaction, successful implementation, adoption and expansion of CFC's products and services. This role manages a book of business and develops territory and account strategies to drive engagement, value realization, and commercial outcomes through renewals and expansions. This role is responsible for quoting, forecasting, and closing deals, while proactively influencing client adoption, engagement, and account growth. This role also contributes to broader team initiatives, process improvements, and cross functional collaboration to support organizational goals.

What you'll do when you join us :

• Manage a book of accounts, identifying risks and opportunities to improve implementation, drive value, and secure renewals and expansions.
• Develop long-term territory and key account strategies to maximize adoption, engagement, and commercial outcomes.
• Partner with clients during onboarding, adoption, and program use phases to ensure successful implementation and engagement.
• Present renewal and expansion proposals to clients, including delivery of workshops and strategic planning sessions.
• Maintain timely and accurate client, account, and opportunity data in the CRM system to ensure visibility and alignments across teams.
• Own quoting and forecasting processes for assigned accounts, ensuring accuracy and alignment with client needs.
• Track program usage and proactively intervene with clients showing signs of disengagement or unmet goals.
• Collect and synthesize client feedback to inform internal strategies and cross-functional collaboration.
• Execute bespoke outreach strategies across key lifecycle touchpoints.
• Escalate technical or resource issues and collaborate cross-functionally to resolve client challenges.
• Contribute to strategic account planning and territory-level goals in partnership with Sales.
• Achieve assigned renewal and expansion goals through proactive engagement, consultative account management, and strong client relationships.

Here's what we're looking for :

Note : This position is located in Seattle, Washington and employees are eligible to work remotely in any of the following states : AZ, CA, CT, CO, DC, FL, GA, IL, MA, MN, NJ, NM, NY, OR, PA, TN, TX, VA, WA

What we offer :

What we do matters. But we can't achieve our goals unless we empower every team member to pursue their own goals and live a fulfilling personal life. Our benefits, perks, and rewards are aimed at doing just that : helping you live your best life at CFC.

The annual base pay hiring range for this position is $80,000 $90,000, with a target commission of 25% of base pay for meeting established sales goals, with an increasing incentive for exceeding goals up to 100% of base pay. Actual base pay takes into account job-related knowledge, skills and experience required for the role, internal equity and geographic region.

About CFC :

At Committee for Children, we're dedicated to advocating for policies to enhance, gathering research to support, and developing educational programs to advance the safety and well-being of children through human skill development.

We're best known for our innovative Second Step family of programs, which blend research and rigor with intuitive design to help young people build strengths that will help them realize their goals throughout life. And we feel like we're still just getting started. We believe that if you make a positive impact on enough children, the ripple effect will help a family, school, community, and ultimately, the world. We're proud to be an equal opportunity employer. We're committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We encourage all qualified applicants to apply, without regard to race, color, age, disability, gender identity, marital status, national origin, genetics, religion, sexual orientation, political affiliation, veteran status, or other applicable legally protected characteristics.

Apply now and help us achieve our vision of safe children thriving in a just and peaceful world