Client success manager Jobs in Santa Clara, CA

divh2Customer Success Manager/h2pIT Management Corporation was established in 2009 as a new generation IT solution provider focusing on sustainability, network conversion, and business alignment. Were a highly qualified and professional voice and data network consulting and service organization./ppAt IT Management, our mission is to facilitate a transformation to a more efficient, sustainable technical environment; enabled by advanced technology and enhanced communication to optimize production and increase reliability./ppWe combine our professional and managed services with technologies from leading vendors to provide our customers with the best solution to their needs with consideration of industry standards and reliability. We can assist businesses in designing strategy, architecture, and technology roadmaps that become the blueprint of their vision./ph3Job Description/h3pWe are seeking an experienced and results-driven Customer Success Manager to join our team. The successful candidate will be responsible for managing and growing a portfolio of existing SLED accounts to take care of their needs as an IT Solution Provider and expand new business opportunities and projects with them./ppThis is an exciting opportunity to join a dynamic and fast-paced environment. If you are a highly motivated and results-driven sales professional with a passion for technology and the ability to build strong customer relationships, we want to hear from you!/ph3Qualifications/h3ullip35 years of experience in Customer Success, Account Management, or Sales within a VAR, MSP, or technology reseller environment./p/lilipExperience working with public sector or education customers (SLED) strongly preferred./p/lilipKnowledge of IT infrastructure, networking, and cloud technologies (Cisco, Ruckus, Microsoft, etc.)./p/lilipStrong communication, presentation, and organizational skills./p/lilipProficiency in CRM systems (HubSpot, Salesforce, or similar) and Microsoft 365./p/lilipAbility to manage multiple priorities in a fast-paced environment./p/li/ulpKey Responsibilities/pullipAccount Management Growth/p/lilipManage a portfolio of existing school district and government accounts, ensuring customer satisfaction and retention./p/lilipProactively identify upsell and cross-sell opportunities across IT infrastructure, cybersecurity, and cloud solutions./p/lilipBuild and maintain strong, long-term relationships with IT directors, superintendents, and procurement teams./p/lilipAct as the customer advocate, coordinating with internal teams to ensure seamless service delivery and project execution./p/lilipSales Support Coordination/p/lilipMaintain and update customer records in the company CRM system./p/lilipPrepare sales reports, proposals, contracts, and quotes./p/lilipManage deal registrations with vendor partners to support active sales opportunities./p/lilipGenerate and process customer quotes in collaboration with the sales and engineering teams./p/lilipSupport the entire sales cycle, including follow-ups on demos, proposals, and renewals./p/lilipCoordinate meetings, calls, and site visits with account executives and technical staff./p/lilipMonitor and track pipeline progress, renewals, and customer success metrics./p/lilipProvide administrative support for the sales team, including managing communications and documentation./p/li/ulpWhy Join ITMC?/pullipWork with a passionate, technology-driven team serving mission-critical public organizations./p/lilipCompetitive compensation with performance-based incentives./p/lilipCareer growth opportunities within a rapidly expanding company./p/lilipCollaborative, family-like culture that values initiative, integrity, and innovation./p/li/ulh3Additional Information/h3pAll your information will be kept confidential according to EEO guidelines./ppCore Competencies:/pulliExceptional organizational and multitasking skills./liliExcellent written and verbal communication skills, with a customer-focused mindset./liliAbility to adapt quickly to changing priorities and thrive in a fast-paced environment./li/ul/div