Client success manager Jobs in Springfield, MA

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance

Site Manager
Location: West Springfield
Schedule: Varies, mainly 2nd shift
Salary: $19.57-$20.53 (Plus $2.00 differential when MAP Certified)

ServiceNet is seeking a compassionate, dedicated, and enthusiastic individual to join our team as a Program Site Manager. This is more than just a job—it’s a chance to make a profound difference in the lives of individuals with developmental disabilities or brain injuries, helping them find joy and fulfillment every day.
You will have the unique opportunity to empower people to reach their full potential. You’ll provide oversight and support, but most importantly, you’ll be someone who genuinely cares about the well-being of each resident. Every day, you’ll have the chance to help people make meaningful connections and achieve their personal goals. You’ll be an important part of their journey to success and happiness.

Key Responsibilities:

• Build Strong Relationships: Get to know each resident personally, understand what makes them happy, and help them achieve their dreams. Support residents in building relationships with their family, friends, and community. Treat each resident with kindness, respect, and understanding, ensuring they feel valued.
• Provide Daily Support: Assist residents with their everyday routines, such as getting ready in the morning, cooking, cleaning, and enjoying recreational activities. Administer medications as needed, ensuring residents’ health and safety. Drive residents to appointments and fun activities using ServiceNet vehicles.
• Stay Organized and On Track: Keep track of important information about the residents to ensure their needs are met. Monitor staff schedules and help with shift planning. Complete paperwork, write shift notes, and attend meetings and trainings to stay connected with the team.
• Lead and Collaborate: Work closely with the Program Director to ensure everything runs smoothly in the home. Supervise and train staff members to make sure everyone is providing the best care possible. Collaborate with your team to create and work on goals that support each resident’s personal growth and progress.

Why You’ll Love Working Here:

• Make a Real Difference: You’ll help people find joy, independence, and a sense of belonging.
• Be Part of a Caring Team: Work alongside dedicated professionals who are passionate about making the world a better place.
• Personal Growth: Develop leadership and caregiving skills while contributing to something truly meaningful.

Qualifications:

• Experience working with people who have developmental delays or brain injuries.
• Valid driver’s license for at least six months and a good driving record.
• Basic computer skills.
• Physical ability to help residents and keep them safe.
• Training in MAP (Medication Administration Program), PABC, and/or First Aid is a plus.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us.
If you’re ready to take on a rewarding role that truly impacts lives, apply today and become a valued part of the ServiceNet team. Together, we can create brighter futures for the people we serve!

Learn more about ServiceNet
https://www.servicenet.org/

ServiceNet is an equal opportunity employer.