Client success manager Jobs in Springfield, MO

Systems Director of Client Financial Services

Location: Springfield, Missouri

Employment Type: Full-time

Job Summary: Join our dedicated and collaborative team as the Systems Director of Client Financial Services, where you will play a crucial role in managing the overall functions of the Company's revenue cycle. This position is vital for maximizing revenue and ensuring consistent cash flow while maintaining exceptional employee and customer relations. We are looking for a leader with strong analytical skills, a commitment to compliance, and the ability to motivate and develop a high-quality staff. By joining us, you will contribute to a mission that prioritizes quality service and operational excellence, making a significant impact in the healthcare community.

In this role, you will oversee performance targets, develop annual budgets, and ensure compliance with regulatory standards. You will also coordinate inter-agency resources and maintain open communication throughout the organization to enhance the quality of our services.

Key Responsibilities:

• Complete supervisee's performance evaluations, training plans, and supervision records.
• Maintain a climate that attracts, retains, and motivates a staff of top-quality people.
• Interview, hire, and train new site associates while ensuring supervisory staff are equipped to participate in the interview and selection process.
• Provide oversight of performance targets within specified timeframes.
• Develop annual performance indicator measurements for Quality Improvement in correlation with Revenue Cycle Management (RCM) leadership.
• Develop annual budgets focusing on revenue models, staffing patterns, and expenses in correlation with RCM leadership.
• Ensure compliance with applicable regulatory standards, maintaining licensure, certification, and accreditation.
• Coordinate inter-agency resources to align program services and operations with the agency's primary functions.
• Ensure adherence to the Company's policies and procedures, providing suggestions for updates or revisions.
• Respond to strengths or weaknesses identified through self-assessment and external mechanisms that impact the quality of the department's performance.
• Provide training, instruction, and ensure continuing education goals are met for all direct reports.
• Facilitate open communication with staff through regularly scheduled meetings and frequent interaction with key personnel.
• Ensure compliance and staff education regarding Corporate Compliance expectations.
• Assure efficient day-to-day operation of all Billing functions by troubleshooting problems and enforcing quality control over processes.
• Supervise staff members in the Billing department, ensuring timely performance evaluations.
• Coordinate the workflow of department(s) supervised to ensure deadlines are met.
• Attend weekly RCM leadership meetings.
• Provide significant assistance to the Vice President and/or Chief Revenue Officer on projects and other duties.
• Perform other duties as assigned.

Education, Experience, and/or Credential Qualifications:

• Graduate from an accredited college or university with a Master's Degree in health or human services, business, psychology, or a closely related field; OR
• Graduate from an accredited college or university with a Bachelor's Degree in health or human services, business, psychology, or a closely related field; AND
• At least two (2) years of experience in the area of degree.

Additional Qualifications:

• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver's license, acceptable driving record, and current auto insurance.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Brightli is a Smoke and Tobacco Free Workplace.