Client success manager Jobs in Torrance, CA

Client Operations Manager

At Saatchi we believe in creating ideas that can live anywhere. And we believe that when we work as a team, nothing is impossible. We strive to bring out the best in each other and in ourselves and expect applicants to understand the value of close collaboration. We also believe that creating transformational work requires initiative, an entrepreneurial spirit and a bold commitment to achieving measurable results and business success for the Clients we service.

We currently operate on a hybrid work schedule, in-office 4x/week from El Segundo, California, with no exceptions.

Overview

As a Project Manager AKA Client Operations Manager at Saatchi & Saatchi, you will oversee large-scale process and project initiatives from kickoff through delivery, keeping teams aligned and timelines on track. The ideal candidate has 46 years of project management and/or account executive experience in an ad agency, with experience leading work across digital, video, social, print, large-scale website maintenance, applications, and digital products. Proficiency in AI-enabled project management is also encouraged.

Responsibilities

• Managing projects or campaigns from brief through delivery by driving team decision-making and ensuring key internal touchpoints and communications occur across Creative, Media, Strategy, Data Science, Analytics and Production.
• Consistent oversight of and adherence to agency processes, efficiencies and resource documentation with the goal to keep process and templates rather consistent.
• Facilitating internal discussions designed to foster collaboration across departments, as well as accomplishing key campaign tasks including scope & resource planning, monitoring workback calendars and schedules, definition around creative deliverables, project assignment summaries, and creative kick-offs
• Setting internal reviews and dissemination of internal notes, especially to ensure all teams are up-to-speed rapidly, is also a critical part of the role.
• Applies AI within structured project workflows to accelerate planning, coordination, and execution - balancing speed with strong judgment, governance, and accountability across cross-functional teams.

Qualifications

We are looking for candidates with the following background and capabilities:

• 4 - 6 years of project or client/account management experience in an ad agency managing projects across multiple media, including digital, video, social, print, large-scale website maintenance, application, or digital product initiatives. Previous vehicle or similar scale client experience preferred.
• Extensive and simultaneous management of multidisciplinary efforts from project brief through delivery, including oversight of scheduling, resourcing, workflow, and partnership with production.
• Mentorship of team member knowledge and capabilities with a focus on ensuring direct reports are following correct processes.
• Understand and articulate business reasons behind agency processes and best practices
• Apply AI tools within project management and client-services workflows, with the ability to evaluate outputs, refine inputs/prompts, and maintain appropriate human oversight across all stages of delivery.
• Proficient with Microsoft Office, Google Suite, PowerPoint, Keynote, Acrobat Professional, Smartsheet, and project management tools, with demonstrated hands-on experience using AI tools (e.g., Copilot, Gemini, Firefly) to support workflow efficiency, coordination, and delivery.

We prioritize attributes and soft skills, including:

• Maintain focus under pressure, keep a positive and collaborative yet confident demeanor and quickly facilitate others' involvement when necessary.
• Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional verbal and on-screen presentation skills.
• Expects high standards for work and behavior of self and others; accountable, assertive and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively
• Desire to remain current in industry topics by seeking constant learning opportunities and improvement.
• Ability to work autonomously to tackle problems and generate solutions proactively.
• Quickly adopts new tools and evolving AI capabilities, applying them pragmatically to improve workflows, team efficiency, and delivery outcomes

Additional Information

Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $75,000-85,000/annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 6/14/26.