Client success manager [h1.location_city]

MDVIP Overview

MDVIP : Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Position Summary

As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.

Key Responsibilities

Practice Success & Growth Strategy

• Develop & Execute Business Plans : Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency.
• Drive Measurable Results : Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long-term success.
• Onboarding & Continuous Training : Lead the onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience.
• Develop First-Year Growth Plans for all new affiliates and guide established practices through continuous improvement initiatives.
• Trusted Advisor & Consultative Engagement : Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes.
• Proactive Physician & Staff Engagement : Maintain consistent communication through in-person visits, calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives.
• Operational Best Practices & Adoption : Regularly observe practice operations, identify gaps, and provide hands-on guidance to enhance productivity, service quality, and membership retention.

Territory & Account Management

Accountability & Performance Excellence

Key Competencies

Minimum Qualifications

Preferred Qualifications

Why Join MDVIP?

Be part of a mission-driven organization leading innovation in personalized healthcare. Drive transformation and growth in a dynamic, fast-paced environment. Competitive compensation : attractive base salary complemented by performance-based incentives for eligible roles. Comprehensive benefits : health, dental, vision insurance, and retirement plans. Professional development : access to ongoing training and leadership development programs. Positive work environment : consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.