Client success manager serp_jobs.h1.location_city

Job Description

Job Description

The Client Manager is responsible for managing new clients accounts and working closely with these clients to add additional cost savings programs. The Client Manager has high energy and is a key piece in a team driven culture. This position requires strong interpersonal skills as communication within the team and with clients is crucial. This candidate will manage accounts in conjunction with the Sales team.

We value the impact and connection that come from regular in-person collaboration.This position is based out of our Waltham, MA, Chicago, IL, or Lake Worth, FL office with anticipated travel up to 4-5 times a year . We are unable to offer work sponsorship for this role.

Who we are :

At Consolidated Concepts , we're redefining cost reduction and profit optimization. Our mission is clear : empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes. As a Buyers Edge Platform brand, we transcend the conventional, leveraging collective purchasing power to provide our clients with exclusive pricing on essential products and services. Our comprehensive suite of solutions includes a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in supporting a diverse array of clients, ranging from the pioneers of emerging concepts to the established titans of national franchise brands.

Your impact :

• Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within Consolidated Concepts
• Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns and opportunities
• Serve as the client's voice within Consolidated Concepts
• Keep organized for both the internal team as well as the needs of the clients.
• Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution
• Identify opportunities for potential up sell, including produce programs, and supply chain consulting, and Master Distribution Agreement services
• Organize and conduct on-boarding of clients. See through the initial introduction until client is completely set up within the system
• Work together with Account Executives to build and maintain client relationships
• Manage upwards of 30-40 clients on ongoing basis
• Keep Account Executive and other applicable people in the loop
• Organize and conduct business reviews, client calls, meetings inside and outside of office
• Track follow up for any client involved meetings and keep internal systems and databases up to date with client information
• Market new programs and services to clients
• Provide appropriate status updates on project progress
• Must be comfortable being the point person for client and internal departments
• Procure, organize, and disperse data
• Have full understanding of Consolidated Concepts interaction with Platform brands
• Review client data and work with Client Operations team in driving additional revenue through direct manufacturers programs
• Be available to travel to visit clients face to face
• Understand and follow internal processes CC has set up with internal teams to keep client projects on track

About you :

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we're looking for!

What's in this for you :

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.