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Clinical analyst • fayetteville nc

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Workforce Management Analyst

eClercxFayetteville, NC, United States
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We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team.This role focuses on real-time workforce supp...[internal_linking.show_more]

Board Certified Behavior Analyst

Ad Astra Behavior Analytic ServicesFayetteville, NC, USA
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Ad Astra Behavior Analytic Services is looking for a passionate and committed Board Certified Behavior Analyst (BCBA) to become part of our growing team.This is a full-time opportunity with compens...[internal_linking.show_more]

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Clinical Specialist for Wound Care Supplies RN LPN

aSure Wound SolutionsFayetteville, NC
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Asure Wound Solutions is seeking a highly skilled and dedicated Clinical Specialist, Wound Care Supplies to join our team.This is a remote position based in the Fayetteville.The ideal candidate mus...[internal_linking.show_more]

Clinical Research Coordinator

Compass Government Solutions, LLCFayetteville, North Carolina, United States
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Compass Government Solutions is seeking a dedicated.Clinical Research Coordinator (CRC).Traumatic Brain Injury Center of Excellence (TBICoE).In this role, you’ll directly contribute to groundbreaki...[internal_linking.show_more]

Counterintelligence Analyst Expert

SMXFayetteville, NC, United States
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Counterintelligence Analyst Expert.SMX is seeking a Counterintelligence Analyst Subject Matter Expert (SME) to provide advanced analytical support to special operations mission sets.The ideal candi...[internal_linking.show_more]

Multi-Functional Information Systems Analyst

00100 LEIDOS, INC.Fayetteville, NC
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Launch Your Next Mission: Multi-Functional Information Systems Analyst -Fort Bragg, NC.Step into the future of national defense technology with Leidos! We're searching for a driven, mission-focused...[internal_linking.show_more]

Assistant Clinical Director (ACD)

HopebridgeFayetteville, NC, US
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Founded in 2005 by occupational therapist Kim Strunk, Hopebridge has grown into a leading provider of pediatric autism therapy.We use a collaborative, multidisciplinary model that includes Applied ...[internal_linking.show_more]

Health Equity Clinical Pharmacist

Pharmacy CareersFayetteville, NC, USA
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Health Equity Clinical Pharmacist.Empower underserved communities through pharmacy-led public health.Provide culturally sensitive medication counseling and education.Coordinate mobile clinics, heal...[internal_linking.show_more]

Lead Division Financial Analyst

Eaton PlcFayetteville, NC, United States
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Lead Division Financial Analyst.Eaton's ARS Division is currently seeking a Lead Division Financial Analyst.This is a hybrid position that can be based at one of the following locations: Arden, NC;...[internal_linking.show_more]

Senior FMV/Imagery Analyst

A2 FederalFayetteville, NC, US
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Joint SOF Program Analyst (JSPA)

Akhiok-Kaguyak, Inc. / Sugpiat Family of CompaniesFayetteville, NC, United States
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JOINT SOF PROGRAM ANALYST (JSPA).Location: Tampa, FL / Fayetteville, NC.Sugpiat Defense is committed to providing high-quality service to those who defend us.It ensures mission assurance and execut...[internal_linking.show_more]

Clinical Medical Assistant (Float/Triage)

My Derm RecruiterFayetteville, NC, United States
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At Anne Arundel Dermatology we give exceptional care - to our patients and to each other.We are committed to continual training and education for our physicians and staff.We are on top of the lates...[internal_linking.show_more]

Business Process Analyst, Reporting

US012 Marsh & McLennan Agency LLCLanier,Fayetteville
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Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people.The industry’s brightest talent drive our efforts to deliver purposeful w...[internal_linking.show_more]

Program Analyst

ASRC FederalFayetteville, NC, United States
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ASRC Federal is a leading government contractor furthering missions in space, public health and defense.As an Alaska Native owned corporation, our work helps secure an enduring future for our share...[internal_linking.show_more]

Board Certified Behavior Analyst (BCBA)

Intellistars ABA NCFayetteville, NC
[job_card.full_time] +1

We are seeking a dedicated and compassionate Board Certified Behavior Analyst (BCBA) to join our team.The ideal candidate will have a strong background in applied behavior analysis and experience w...[internal_linking.show_more]

Clinical Psychologist

Veterans Affairs, Veterans Health AdministrationFayetteville, North Carolina, North Carolina
[job_card.full_time]

This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program.You must meet specific individual eligibility requirements in accordance with...[internal_linking.show_more]

Clinical Medical Assistant (Float/Triage)

Anne Arundel DermatologyFayetteville, NC, United States
[job_card.full_time]

At Anne Arundel Dermatology we give exceptional care - to our patients and to each other.We are committed to continual training and education for our physicians and staff.We are on top of the lates...[internal_linking.show_more]

Financial Management Analyst

Walsingham Group, Inc.Fayetteville, NC, United States
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Walsingham partners with the government to provide the highest-quality, most responsive support possible for our warfighters in peaceful and hostile environments across the globe.We provide compreh...[internal_linking.show_more]

Board Certified Behavior Analyst (BCBA)

POPS abaFayetteville, NC
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Board Certified Behavior Analyst (BCBA) Benefits:.Full Time-$105,000-Annual Salary.POPS Therapeutics is expanding and we’re looking for a dedicated BCBA who’s ready to make a meaningful impact.This...[internal_linking.show_more]

Workforce Management Analyst

Workforce Management Analyst

eClercxFayetteville, NC, United States
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Workforce Management Analyst

We are seeking a detail-oriented and motivated Workforce Management Analyst to support the Workforce Management Supervisor and Customer Operations team. This role focuses on real-time workforce support, on-floor staffing coordination, and KPI monitoring to ensure service levels and operational goals are met in a dynamic 167 environment.

Key Responsibilities

  • Support on-floor staffing activity planning and real-time workforce management.
  • Perform real-time monitoring to ensure adherence to schedules and SLAs.
  • Manage agent breaks and real-time resource availability on the operations floor.
  • Monitor and help maintain key Workforce Management KPIs, including shrinkage and schedule adherence.
  • Coordinate and communicate effectively with Operations Managers and Team Leads.
  • Provide timely updates in internal systems and client tools.
  • Identify operational observations and ensure closed-loop communication with stakeholders.
  • Meet process expectations with high-quality standards and a strong sense of ownership.

Required Skills & Competencies

  • Basic to intermediate knowledge of workforce management and real-time operations.
  • Strong analytical, problem-solving, and root cause analysis skills.
  • Ability to quickly learn processes and adapt to ongoing business changes.
  • Professional conduct with clear verbal and written communication skills.
  • Working understanding of web technology and cable setup.
  • High reliability in attendance, punctuality, and shift flexibility.
  • Ability to work collaboratively while meeting defined timelines and service standards.
  • Proactive mindset with willingness to take responsibility beyond assigned tasks.

Qualifications & Experience

  • High school diploma or equivalent work experience preferred.
  • Prior experience in Workforce Management, RTM, or Customer Operations is an advantage.
  • Experience supporting 167 operations preferred.
  • Proficient in Excel

Compensation/Pay:

  • Starting at $13.00/hr

About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Info

  • Job Identification 81429
  • Degree Level High School Graduate
  • Job Schedule Full time
  • Locations 235 N McPherson Church Rd, Fayetteville, NC, 28303, US