Clinical laboratory technician [h1.location_city]

Department / Unit : Clinical Engineering

Work Shift :

Day (United States of America)

Salary Range :

$55895.80 - $83843.71

The Clinical Engineering Technician provides onsite and remote support for all medical equipment and systems and in person support needs. The Clinical Engineering Technician will take ownership of issues escalated to them and work to resolution utilizing all skills experience training documentation and resources at their disposal. The Clinical Engineering Technician escalates and notifies employees appropriately according to documented standard operating procedures. The Clinical Engineering Technician is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with Clinical Engineering. The Clinical Engineering Technician acts as a liaison between the customers and Information Services to resolve any issue that is reported and will fulfill any project based or new requests that are assigned to them in the documented timelines.

The individual will complete tasks as documented by departmental standard operating procedures processes documentation and training. The individual will receive close to moderate supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards. The individual will have exemplary personal work ethic and strive to work effectively and efficiently.

Typical responsibilities include :

Support

• Respond to problems called in and repair malfunctioning equipment in a timely manner
• Provide support with medical device troubleshooting configuration and diagnostic tools
• Support enterprise future business growth and the movement and / or expansion of enterprise units
• Adhere to customer service standards in all verbal and written interactions with users
• Work as part of a team to meet goals set forth by Information Technology management
• Meet all documented and communicated statistical metrics that drive overall departmental performance

Supervision

Contact with others

Other

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that :

Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Med Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.

Required Experience :

IC

Key Skills

Hospital Experience,Hotel Experience,Taleo,Calibration,Pool Maintenance,Maintenance Management,Maintenance,Quality Control,Boiler,Oil & Gas Experience,Programmable Logic Controllers,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 55895 - 83843