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Job Title & Specialty Area: Primary Care Clinical Practice Manager

Department: Ambulatory

Location: Wylie, Texas

Shift: Full Time; M - F

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
This position provides overall clinical and operational management of an ambulatory/outpatient practice or practices in collaboration with the Director and/or Sr. Director. Provides leadership for the patient care area(s) with specific operational and management oversight of the patient care area(s). Accountable for the performance and results of the patient care area(s). Oversees the execution of short- and long-term strategies in support of organizational goals pertinent to the practice/s. Establishes and ensures compliance with standards of care, as well as maintains accountability for staffing, quality, safety, service and clinical excellence throughout the practice/s. Maintains integral relationships with medical staff leadership. Accountable for the implementation and proper application of policies, programs and services as established by federal and state regulatory bodies. Researches, identifies and implements initiatives and opportunities to improve effectiveness of management and patient/family centered care within the practice/s. Provides guidance, coaching and feedback to team members. Makes employment decisions for the team. Monitors quality metrics and changes in practice that impact clinical, financial or operational outcomes and develops plans to address areas for improvement. Monitors and manages a budget for defined area(s) of responsibility. Provides technical guidance to others as needed for non-routine and / or complex problems / situations. May provide direct patient care occasionally if staffing levels and patient volumes require it.

Responsibilities:
* Manages operations of assigned clinic/s and/or service lines; ensures compliance with standards of clinical care; maintains accountability for quality, safety, service, and operational excellence.
* Works closely with Children's leadership, medical directors, physician providers and administrative and clinical staff in a collaborative approach to ensure excellence in service and clinical care, optimal outcomes, and efficient resource utilization.
* Uses clinical judgment based on professional clinical skills acquired through formal and informal experiential knowledge and evidence-based guidelines to globally assess situations and through critical thinking and clinical decision making, develop an appropriate plan of action to resolve situations that have been escalated. Ensures that all staff members are accountable, and that patient care meets the standards of safety, effectiveness, patient rights and guest relations. Ensures that all staff members deliver competent and skilled care to patients and families according to their identified needs and does so with a team-orientation, an emphasis on good customer relations, sound clinical judgment and appropriate decision-making abilities that take into consideration evidence-based practice.
* Reviews, analyzes, and collaboratively resolves operational issues including (but not limited to) medical staff and patient family concerns.
* Establishes, implements and regularly reviews department policy and procedures for compliance with all regulatory requirements as well as alignment with organization policy and overall organization strategy and mission; adheres to all regulatory requirements.
* May coordinate multi-disciplinary, single-day clinics and/or specialty programs and services in various locations.
* Responsible for staff leadership, performance management, professional development, clinical competency, recruitment and retention of staff in assigned clinics and/or service lines. Coaches and mentors licensed team members.
* Works with Director and/or Sr. Director to develop long-term strategic plan(s) for assigned clinics and/or service lines; with Director and physician leadership, outlines 5- and 10-year goals for assigned clinics and/or service lines; participates in planning process for program/service development and expansion.
* Monitors, analyzes and reports on financial and budgetary performance. Oversees initiation of capital requests and new programs and develops and oversees contracts specific to areas of oversight. Monitors efficiency and effectiveness of billing process and patient charges.
* Ensures that all team members in assigned area are responsible and accountable for prescribing, delegating and coordinating patient care.
* Ensures that all team members deliver competent and skilled care to patients and families according to their identified needs and with a team-orientation, an emphasis on good customer relations, sound judgment and appropriate decision-making abilities.
* May provide direct patient care based on operational need and current clinical competencies
* Participates in division level evidenced-based clinical decision making and contributes to system-level clinical policy development and reviews. Additionally, may participate in clinically driven shared governance committees.

How You'll Be Successful:

WORK EXPERIENCE
* At least 4 years Related experience Required
* At least 1 year Management experience Required

EDUCATION
* Four-year Bachelor's degree in Nursing managers must have BSN. In Respiratory Care, managers must have a BS degree. In Psychiatry, must have a bachelor's degree or higher in a health-related field. Required
* Graduate or professional work or advanced degree; or equivalent experience Preferred

LICENSES AND CERTIFICATIONS
* Professional licensure in nursing or mental health profession (for Psychiatry), OR
* Current license to practice professional nursing in the State of Texas, OR
* Current Texas license as Respiratory Care Practitioner AND RRT from NBRC, OR
* Current license to practice dental hygiene in the State of Texas
* License must be related to the function of the practice where assigned Upon Hire Required
* Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements 60 Days, Required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits - How We'll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.