Clinical operations manager serp_jobs.h1.location_city

Clinical Manager

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

We stand behind our commitment to diversity, equity, and inclusion, which are the core of our company with our patients and employees. Our leadership team invests to enhance the programs we offer patients to expand access to care and offer flexibility. Patient care is at the heart of everything we do. We want your experience and expertise on our team! When you join our organization, you are connecting to a committed and caring group of colleagues.

We are currently in search of an experienced Clinical Manager for our Baltimore, MD location. The Clinical Manager at Kolmac Integrated Behavioral Health and all of its subsidiaries ("Kolmac" or the "Company") is ultimately responsible for the daily administration and supervision of Kolmac-CCG delivery of clinical services.

Responsibilities

In partnership with the Executive Director, is responsible for all staffing processes, including interviewing, training, staffing for all sessions / groups, performance management / annual evaluations as well as review of and approval of timecards.

In partnership with the Executive Director, addresses performance issues including disciplinary action (verbal and written) as needed.

In partnership with the Executive Director is responsible for executing established clinical outcome Key Performance Indicators including patient retention, successful program completion rates, direct client care, clinical outcomes, program census and attendance, and Average Length of Stay.

In partnership with the Executive Director is responsible for ensuring staff Key Performance Indicators including counselor direct care hours are being met.

Sets a standard of clinical and professional excellence providing clear expectations and accountability for all clinical staff, including ensuring that all staff adhere to guiding principles.

Along with the Executive Director is responsible for overall patient satisfaction. Responds to patient concerns and resolves clinical, program, and customer service issues with solutions that are in line with established ethical guidelines and best practices.

Perform regular employee reviews and provide feedback on their performance to help motivate their dedication to professional goals.

Safeguards model fidelity ensuring that an evidence-based, harm reduction and recovery oriented approach to patient care is promoted and practiced.

Is skilled in Motivational Interviewing, Cognitive Behavioral Therapy, Trauma Informed Care and Trauma Informed Treatment Approaches, and assists in training clinical staff in these approaches.

Provides supervision with a focus on performance management as well as clinical certification or licensure.

Will complete weekly clinical supervision documents within 24 hours of supervision and submit to clinical leadership in accordance with company clinical supervision policies.

Ensures completion of clinical documentation including Treatment Plans, BAMs, group, individual, discharge summaries, and all other required documentation.

Facilitates and documents weekly staff meetings and group supervision, and case consultations as needed.

Regularly observes groups and individual sessions to ensure service delivery meets clinical standards.

Completes and submits to clinical leadership the required number of active chart reviews as well as 100% of intake charts and 100% of discharge charts to ensure all treatment and documentation being provided is consistent with the organization's standards.

Reviews daily and weekly reports to ensure patient care, documentation, and other Key Performance Indicators are adhered to.

Reviews all admission, discharge and other census data weekly for their program / area of responsibility.

Coordinates with clinical leadership / Human Resources the on-boarding and termination status of all employees consistent with organization standards.

Responsible for carrying a reduced caseload. Temporary full caseload may be required based on program needs.

Will be responsible for group coverage as needed.

Provides support and direct intervention to staff members during client crises.

Partners with the compliance team to maintain compliance with CARF standards and state regulations.

Adheres to company operating policies and procedures.

Collaborates with the medical director and other clinical / medical leadership to improve and develop clinical programming, ensuring Kolmac / CCG is implementing evidenced-based practices.

Embodies the spirit of a teacher, continually driving professional growth with all clinical and administrative team members.

Must be willing provide clinical trainings for company that are outside of assigned program / area of focus.

Must be willing to perform marketing and outreach in community promote services and develop strategic partnerships with community stakeholders.

Promotes the organization's image in a positive and professional manner.

Other duties as assigned.

Qualifications

Must meet all state and regulatory requirements to provide Clinical Supervision to Substance Use Disorder clinical staff in the state you are employed.

Experience providing group and individual counseling to individuals with substance use and co-occurring psychiatric disorders.

Minimum of 1 year experience in a supervisory / leadership position within the human services field.

Familiar with state / federal regulations, CARF standards, and DEA regulations when necessary.

Must have a minimum of 3 years working within the field of substance use disorder treatment.

Must become competent in Medication Assisted Treatment best practices.

Must be willing to work the hours that are required based on specific location.

Exhibits excellent written and oral communication skills.

Excellent documentation and computer skills required, including the use of electronic medical records.

Is engaging with staff and patients while promoting accountability that supports the organization's clinical outcomes and metrics.

Compliance with the ethical and professional standards and practices of counselors and therapists.

Initiative to lead and be proactive in critical situations. Advanced problem solving and decision-making skills.

Knowledge of and competency in crisis intervention, risk assessments including suicide assessment skills, and must be skilled in de-escalation techniques.

Licenses and Other Required Credentials :

LCADC, LCPC, LCSW-C, and SUD Approved Supervisor status in Maryland.

Direct Reports :

All clinical staff within the clinic or region.

We Offer :

Competitive Compensation

Full Benefits : Medical / Dental / Vision

Life Insurance

401K

Tuition Reimbursement

Paid Professional Development Time

Student Loan Repayment Program

Paid Vacation Time

And More!

The base salary range for this position starts at $77,000; however, final compensation will be based on factors such as geographic location, relevant experience, education, licensure, and overall qualifications.

Kolmac Integrated Behavioral Health has been a leader in Outpatient Treatment since 1973. Patient care is at the heart of what we do. Kolmac Outpatient Recovery and Concerted Care Group (CCG) have merged to provide addiction treatment and behavioral health treatment services for individuals, families, couples, and groups. We serve communities across Maryland, DC, Virginia, Delaware, and Pennsylvania. We are still growing!