Clinical operations manager h1.location_city

Summary:

The Clinical Learning Operations Coordinator supports the delivery, management, and administration of clinical education programs. This role applies technical expertise to support digital learning, the hands-on capacity to support in-person learning events, and the organizational skills to support the administrative and logistical aspects of an education team. The Coordinator ensures that educational activities are well-organized, compliant with regulatory agencies, accessible, and aligned with clinical staff development goals.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.

Digital Learning Support

• Collaborates with system and ministry leaders to ensure the right courses are assigned to the right audience, and additional course activities are vetted and created as part of the system's standardized approach.
• Manages local user enrollment, troubleshooting, and reporting.
• Tracks learner progress, generates compliance reports, and provides analytics to leadership
• Supports faculty and staff with LMS usage, including uploading materials, managing virtual classrooms, and resolving technical issues.
• Fields local requests for new or existing content to be added to the LMS, including collaboration on new content creation based on need and approval.
• In collaboration with leadership, ensures LMS content meets accreditation, regulatory, and organizational standards.
• Facilitates the placement of in-person courses onto the digital learning management system (i.e., Transcripts, Course shells).

Learning Program Support

• Assists with planning, scheduling, and coordinating in-person (non-digital) clinical education programs, courses, workshops, and events.
• Prepares learning materials, rosters, evaluations, and certificates.
• Provides onsite or virtual support during training sessions (attendance tracking, technical setup, materials distribution).
• Collects and analyzes participant feedback to support program improvement.
• Supports in-person delivery of education as needed through the use of technology, quizzing tools, or other teaching adjuncts.

Administrative Support

• Serves as a point of ministry contact for learners, educators, and stakeholders regarding educational logistics.
• Maintains accurate documentation, records, and databases related to continuing education, workshops, and professional development initiatives.
• Provides logistical support such as ordering food, supplies, and room reservations for in-person workshops and courses.
• Support budget tracking, invoices, and vendor coordination as needed.
• Contributes to the streamlining of processes to improve efficiency in clinical education operations.
• Responsible for other related duties as assigned.

Job Requirements:

Education/Skills

• High school diploma or equivalent experience is required
• Strong technical skills with Microsoft Office Suite, virtual platforms (Zoom, Teams, WebEx), and database management required
• Excellent communication, organizational, and customer service skills required
• Adaptability and willingness to learn new technologies and systems required

Experience

• 2 - 4 years of experience in education administration, training coordination, or healthcare operations preferred
• Experience with Learning Management Systems (e.g., HealthStream, Cornerstone, Docebo, etc.) or equivalent experience required
• Ability to manage multiple priorities in a fast-paced, clinical education environment is required
• Attention to detail and accuracy in managing data required
• Strong problem-solving and troubleshooting abilities required
• Collaborative team player with a service-oriented mindset required

Licenses, Registrations, or Certifications

• None required

In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time