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Sales Engineer

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Club Prophet, part of the Fullsteam organization, strives to help golf course operators provide an amazing experience to golfers through the use of technology.

We are seeking a dynamic and results-driven Sales Engineer to join our team. This role bridges the gap between technical expertise and sales, working closely with prospects and customers to understand their needs and provide tailored solutions and demonstrations. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to present complex information in a clear and compelling manner.

Primary Responsibilities :

• Meet with clients, provide product demonstrations, technical presentations, and develop customized solutions to meet customer specifications.
• Assist sales team in conducting in-depth needs analysis and discovery with prospective clients to understand their pain points and business goals. Tailor software solution presentations and demos to address their unique requirements with a customer-centric and value-driven approach.
• Assist RFP coordinator to review and respond to RFP / RFI's.
• Solutions development and collaboration with engineering and product teams to ensure the solution offered are viable and tailored to client's needs. Assist with product configuration and suggest modifications to meet customer requirements.
• Act as the technical point of contact during the sales process, answering questions about product functionality, features, customer requirements, and compatibility.
• Build and maintain relationships with perspective and existing clients, serving as a technical resource to help customers understand solutions. Help identify upsell or cross-sell opportunities.
• Maintain an accurate record of sales activities in the CRM system. Understand sales pipeline to achieve monthly, quarterly, and annual targets. Leverage sales dashboards to understand where to focus your time and activities.
• Provide expert knowledge of company's products and services to both the sales team and clients, including pre and post-sales support to ensure product integration and functionality needs.
• Document and provide feedback and insights about customer needs and product improvements to relevant teams.
• Collaborate closely with internal teams, including leadership, marketing, product management, and customer success, to align strategies and ensure a seamless customer experience.
• Stay informed about industry trends, competitor activities, and market developments. Utilize this knowledge to position the solution effectively and provide insights to clients.

Skills & Competencies :

Minimum Qualifications :

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.