Collection agent Jobs in Stamford, CT

Collections Specialist

We are Waste Harmonics Keter, your partner in handling complex waste operations. Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We're Looking For

The Collections Specialist is responsible for managing the end-to-end collections process for a portfolio of Fortune 500 and large enterprise clients. This role supports cash flow performance by resolving past-due balances, navigating complex customer portals, reconciling account discrepancies, and collaborating across internal teams to improve collections outcomes. The ideal candidate is detail-oriented, analytical, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment while maintaining positive customer relationships.

What You'll Be Doing

• Manage a portfolio of Fortune 500 and enterprise customer accounts as the primary collections contact
• Proactively contact customers via phone, email, and portal messaging to resolve outstanding balances in a professional and relationship-focused manner
• Prioritize aging receivables and focus on reducing Days Sales Outstanding (DSO) across assigned accounts
• Escalate unresolved delinquencies according to established internal procedures
• Navigate and manage collections activity through customer procurement and AP portals such as Ariba, Coupa, Oracle, and Corrigo
• Submit, track, and resolve invoices, disputes, payment holds, and documentation requests within customer-managed portal environments
• Reconcile portal invoice activity against internal ERP records and identify discrepancies requiring resolution
• Identify and resolve billing and data quality issues including duplicate invoices, incorrect billing details, missing purchase orders, and misapplied payments
• Maintain accurate account notes, payment commitments, and dispute statuses within ERP and CRM systems
• Prepare account reconciliations, aging reports, and collection status updates
• Support weekly and monthly cash forecasting activities by analyzing customer payment trends and expected collections
• Communicate collection risks, delays, and forecasting updates to Finance leadership
• Collaborate with Billing, Cash Application, Sales, Customer Success, and Account Management teams to resolve disputes and improve invoice accuracy
• Participate in credit review discussions and provide collections insight to support credit-related decisions
• Help improve collections workflows, reporting accuracy, and operational efficiency

What You'll Bring to the Table

• 3+ years of B2B collections experience, preferably supporting enterprise or Fortune 500 accounts
• Experience working within customer AP and procurement portals such as Ariba, Coupa, SAP, Oracle, or similar systems
• Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, and aging analysis
• Experience working with ERP or Accounts Receivable platforms such as SAP, Oracle, NetSuite, or similar systems
• Strong understanding of the order-to-cash (O2C) process
• Excellent written and verbal communication skills with the ability to interact professionally with customer AP contacts and internal stakeholders
• Strong attention to detail, organization, and analytical problem-solving abilities
• Ability to manage multiple priorities, deadlines, and customer accounts effectively
• Ability to work independently while collaborating cross-functionally across teams

Preferred Skills

• Experience supporting cash forecasting, DSO analysis, or working capital reporting
• Familiarity with dispute management processes and credit risk assessment
• Experience resolving data quality issues in high-volume billing environments
• Background in B2B services, technology, logistics, manufacturing, or related industries
• Associate's or Bachelor's degree in Finance, Accounting, Business, or related field

What's Good to Know

• Fully onsite position, five days per week
• Extended periods of computer and phone work required
• Occasional extended hours may be needed during month-end, quarter-end, or fiscal year-end close periods

What We Bring to the Table

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.