Collection manager serp_jobs.h1.location_city

Salary : $58,115.20 - $78,291.20 Annually

Location : Orange County

Job Type : Full-Time Regular

Job Number : 0360GE-1025-057 (O)

Department : Probation

Opening Date : 11 / 04 / 2025

CAREER DESCRIPTION

COLLECTION OFFICER II

Salary may be negotiable within the range listed, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment is being held to establish a listto fill current / future Collection Officer II positions. The current vacancy is within the Probation Department. This recruitment may also be used to fill positions in similar and / or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment will remain open for a minimum of five (5) business days, and will close on Thursday, December 4th, 2025, at 11 : 59 p.m. (PST).

Qualified applicants are encouraged to apply immediately.

Orange County Probation The County of Orange, Probation Department is dedicated to continuous improvement, searching out and applying effective and research supported practices to assist justice involved juveniles, their families, and adults to successfully navigate and successfully complete probation. Additionally, the Probation Department assists the criminal court system through investigations, probation reports and community supervision of approximately 10,000 adult and 800 juvenile clients on court-ordered probation or in diversion programs. The Probation Department also operates the Orange County Juvenile Hall, and two camps for youth. Under the direction of the Chief Probation Officer, a dynamic executive team with an organizational structure comprised of four bureaus - Adult Operations, Juvenile Operations, Strategic Development, and Administrative Services - serves the community using efficient and research supported corrections practices to reduce crime, assist the Courts in managing offenders, promoting lawful and productive lifestyles and assisting victims.

For more information about the County of Orange Probation Department,

For more information on the County of Orange,

THE OPPORTUNITY

The Collection Officer II position will conduct investigations and take action to facilitate the collection of debts owed to the County and victims. The position responsibilities will include, but not be limited to :

• Locating debtors and conducting financial evaluations that include a review of income, expenses, and personal assets to determine ability to pay.
• Conducting restitution investigations to determine financial losses to victims.
• Applying complex laws and regulations.
• Securing cooperation from debtors and other individuals and agencies in collecting delinquent accounts.
• Initiating legal action to collect debts.
• Serving as a liaison between the Probation Department and other County departments, governmental agencies, law enforcement, and stakeholders.
• Performing skip tracing to locate individuals and update contact information to facilitate communication with debtors and victims.
• Initiating enforcement activities, including but not limited to mailing delinquent letters, making telephone calls, and possible meeting in person with debtors and victims.
• Reviewing and recommending post-judgment enforcement actions, such as levies, wage garnishments, judgment debtor exams, and Franchise Tax Board intercept program.
• Ensuring timely collection, payment, and / or write-off of delinquent invoices and posting payments to accounts.
• Representing the Restitution Contested Hearings, Financial Hearings, Claim of Exemption, and Order Judgment Debtor Examination, to name a few.
• May perform other duties as assigned.

MINIMUM QUALIFICATIONS AND CORE COMPETENCIES

Two years' experience at the level of a Collection Officer I at the County of Orange or in a comparable classification at a public agency.

OR

Three years' experience in credit and collections environment in a business, legal, government and / or law enforcement agency which duties included, but were not limited to, interviewing persons, case management, performing basic financial investigations and assessments of the ability to pay that would have developed the knowledge and abilities listed below.

College courses, training seminars, or a combination thereof (e.g., behavioral science, business administration, criminal justice, humanities, and paralegal courses) related to the knowledge and the abilities m ay be substituted for up to one year of the required experience based on three semester units equal to one month, and / or one hour of job-related training equal to one hour of experience.

In addition to the minimum qualifications, the ideal candidate will possess extensive knowledge and experience in the following core competencies :

Technical Experience & Knowledge

Analytical & Problem Solving

Oral & Written Communication

MINIMUM QUALIFICATIONS

Click here to learn more about the minimum qualifications for Collection Officer II.

NOTE : Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the

LICENSE / CERTIFICATION

Possession of a California Class C Driver License is Required.

RECRUITMENT PROCESS

Human Resource Services (HRS) screens all application materials for minimum qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Online Exam | Multiple Choice (Weighted 100%)

Applicants who meet desirable qualifications will be invited to participate in one or more job-related assessments in a proctored environment consisting of job-related questions. Applicants will be notified of their test date. Only the most qualified applicants will be placed on the eligible list.

Based on the department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List

Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies.

Veterans Employment Preference Policy (VEPP)

The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants with the opportunity to receive interviews in the selection process for employment and paid internship openings.

Please click to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION :

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam / junk folders, and / or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile a t

FREQUENTLY ASKED QUESTIONS : Clickhere for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Lauren Taliaferro at

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Non-Management Benefits

In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types / Benefits.

Click for information about benefits offered to County of Orange employees.

01

The information you provide will be used to evaluate your qualifications for the position. A response such as "See Resumes" will not be accepted in lieu of completing these questions. By selecting yes below, you acknowledge that you have read and understood this application requirement.

02

Which of the following options applies to your education and experience as it relates to the Collection Officer II classification?

03

If you selected option (C.) above, please list each course completed and include the following : 1. Name of recognized college or university attended. If substituting training / certification, please name the organization where it was obtained. 2. Number of semester units, quarter units, or training completed. 3. Title of the course or training program. 4. Upload a copy of your degree / certification or transcript if applicable. If not applicable, please indicate : "N / A"

04

Describe your experience working with pertinent laws, regulations, and codes relating to court ordered collections. What resources have you used? Please be specific and include your employer, job title, and length of time in your position. If you have no experience, please indicate "N / A".

05

Please describe your experience with conducting financial evaluations / investigations to determine a debtor's ability to pay and / or amount owed by a debtor. Include in your response the information gathered and / or resources / materials used in making that determination. Please be specific and include your employer, job title, and length of time in your position. If you have no experience please indicate "N / A".

06

Bilingual skills are highly desirable. Please select the language(s) you speak, read and write fluently.Please note, you will need to pass a bilingual exam to be considered for bilingual positions.

07

Please select all the programs, web-based programs, and websites you have experience with to skip trace clients, research case histories, or investigate financial background.

08

Do you currently possess, or will you possess a valid California Driver's License by date of appointment?

09

I understand that as part of the selection process for positions within the County of Orange Probation Department, I will be required to undergo an extensive background investigation including but not limited to; Contacting my current and / or previous employers, reference checks, criminal searches, verification of credentials, review of credit history, and review of all previous law enforcement applications and / or backgrounds. Any falsification of information or failure to meet the standards listed above will result in my disqualification. I acknowledge that I have read and understand the information listed above.

10

Before submitting your application, be sure to review your application for completeness and accuracy. The information you provide on your application along with your responses to the supplemental questionnaire will be reviewed to determine whether you meet the minimum qualification requirements indicated on the job posting. Failure to provide sufficient detailed information may result in your application being rejected. Therefore, it is important that you provide the name of your employer, your official job title, dates of employment (from-to, month / year), hours worked per week, and a detailed description of your duties for each job listed on your application. Do not submit an online or hard copy resume in place of the application or supplemental questionnaire. However, if you choose to submit a resume in addition to your application, be sure it includes the same employment information mentioned above.

Required Question