Collection representative Jobs in Indianapolis, IN

Toll Technology Advisor

Are you seeking a vibrant and dynamic workplace that values culture and work-life balance? Look no further! Our company has been recognized by the Indiana Chamber of Commerce as one of the Best Places to Work. We pride ourselves on fostering a supportive environment where you can thrive both personally and professionally.

As a key member of our growing Indianapolis team, you will have the opportunity to work on challenging projects and collaborate with top experts in the state. With over 80 years of experience in Indiana and a reputation as a top design partner with INDOT, we offer unparalleled career growth and technical development opportunities.

This opportunity entails providing toll technology and policy planning for roadside systems as well as implementation and operations oversight as an advisor to toll clients and HNTB local offices. Provides consultation during all phases of toll revenue collection system and operations life cycle from assessing current state to planning for the future. Provides assistance and manages the process from developing concept of operations through procurement of systems and services, and subsequently during operations. Provides senior level leadership and consultation to toll technology projects as subject matter expert. Provides senior level direction for the practice and major projects. Ensures effective and profitable outcomes. Leads major tasks for projects and serves as project manager. Provides leadership to staff supporting tasks or projects.

What You'll Do:

• Responsible for overall direction and monitoring of the delivery of toll technology services for HNTB's projects and programs.
• Responsible for development of the project scope and fee quotation and assists in the preparation of technical proposals and contracts in accordance with HNTB's Sophisticated Contracting Approach (SCA).
• Serves as the primary client liaison and manages the project team to deliver the scope, schedule, and budgets to completion and to the client's satisfaction. Assists with client project scoping and contract negotiations.
• Performs technical discipline tasks including toll planning, design, implementation, and operations for assigned projects.
• Implements the firm's project delivery plan using HNTB's Sophisticated Delivery Approach (SDA) on each project. Leads the development and the execution of the project management plan. Supervises and mentors team to overall project objectives.
• Responsible for quality assurance and adherence to quality control practices applicable to toll technology projects.
• Partners with Client Service Leaders and pursuit champions to assist with business development, building client relationships, and pursuit efforts for mini-mega and mega projects in accordance with HNTB's Sophisticated Sales Approach (SSA). May serve as pursuit champion for assigned projects.
• Works with the project team and marketing resources to prepare appropriate proposal and presentation materials. Leads proposal development and interview presentations for mini-mega, and mega projects to the client as well as general presentations within the industry and community.
• Has direct client communication on a regular basis in project management or advisory role based on areas of expertise. May assist with client audits. Leads or supports toll technology projects and support other senior consultants at multiple points in the project life cycle of toll technology consulting.
• Leads or supports planning activities such as assisting in the development of feasibility studies, assessments, concept of operations documents, procurement documents such as requests for proposal for toll systems and operations.
• May provides toll technology and policy planning as well as implementation and operations consulting as an advisor to toll clients and HNTB local offices.
• May be responsible for the recruitment, hiring, mentoring, development, and retention of staff, including development of plan for staff reporting and workload monitoring, performance and compensation reviews, and succession.
• Performs other duties as assigned.

What You'll Need:

• Bachelor's degree in Engineering, IT, Accounting/Finance, Planning, Business or related field and 10 years relevant experience, or
• In lieu of education, 14 years related experience

What We Prefer:

• Project Management of previous roadside implementations and operations
• 3-5 years in a leadership or supervisory role
• Large-scale infrastructure operations

Locations: Indianapolis, IN, Tampa, FL