Collection specialist Jobs in Raleigh, NC

At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities.

We are seeking a compassionate and dedicated Housing Specialist / Qualified Professional to join our Assertive Community Treatment (ACT) team. In this role, you will support individuals living with severe and persistent mental illness in securing and maintaining safe, stable housing while building the skills needed for long‑term community success.

This isn’t just a job — it’s an opportunity to walk alongside individuals as they rebuild confidence, develop skills, and take steps toward long-term stability.

Your Role in Our Mission:

As a Housing Specialist, you are an integral member of the multidisciplinary ACT team. Your work focuses on housing stability, tenancy support, and rehabilitation services, including individuals participating in the Transition to Community Living Initiative (TCLI).

Key responsibilities include:

• Providing case management for an assigned group of individuals, coordinating care with the Individualized Treatment Team (ITT).
• Developing, implementing, reviewing, and revising individualized treatment goals and service plans.
• Delivering rehabilitative services, including:
  • Housing and tenancy‑sustaining supports.
  • Money management and entitlement assistance.
  • Activities of daily living (ADLs).
  • Health, wellness, recovery, and community integration.
• Building and maintaining relationships with housing stakeholders, including:
  • Housing Authorities.
  • Permanent supportive housing providers.
  • Rapid re‑housing programs.
  • HUD‑VASH.
  • NC Housing Finance Agency.
  • Local landlords.
• Coordinating communication with guardians, care coordinators, landlords, and community agencies.
• Providing individual and/or group supportive therapy and symptom management interventions.
• Participating in comprehensive assessments including psychiatric history, substance use, physical health, social functioning, and housing needs.
• Supporting individuals during crises and participating in an on‑call rotation.
• Educating and supporting families while advocating for client rights and preferences.
• Documenting services and progress accurately and timely within the electronic health record.
• Participating in daily team meetings, treatment planning, and organizational reviews.
• Providing substance use treatment and recovery‑oriented supports as needed.

Why Join Us?

You’ll be part of a mission‑driven, collaborative ACT team committed to helping individuals live successfully in the community of their choice. Your work directly impacts housing stability, recovery, and quality of life — and you’ll never do it alone.

Compensation & Benefits

• Hourly Rate: $21.00 – $26.45.
• Paid time off and paid holidays.
• Full benefits package including Medical, Dental, and Vision.
• Life and Disability Insurance.
• 403(b) Retirement Plan.
• Employee Assistance Program and legal services support.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Mileage reimbursement.

What We’re Looking For

• Strong commitment to recovery‑oriented, person‑centered care.
• Experience working with individuals with severe and persistent mental illness.
• Knowledge of community housing resources.
• Ability to build trusting, respectful relationships that honor client choice and rights.
• Experience in ACT, TCLI, or community‑based services preferred.
• Bachelor’s degree in a human services or related field.
• Qualified Professional (QP) status or eligibility.

Other Requirements:

• Valid North Carolina driver’s license with reliable transportation.
• Willingness to work primarily in community settings (homes, shelters, hospitals, streets, jails).
• Ability to participate in an after‑hours on‑call rotation.
• Comfort using electronic health records and standard office technology.
• Ability to sit, type, and perform repetitive motions; speak clearly and document legibly.

Ready to Apply?

Join a team where work isn’t just something you do — it’s a purpose. Bring your expertise to a mission that matters. Apply now at www.eastersealsPORT.com or send your resume to recruiter@eastersealsPORT.com.

Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!

About Easterseals PORT Health:

Easterseals PORT Health is a trusted and compassionate provider of disability, mental health, and addiction services. Our 2,600-member team delivers over 10.2 million hours of meaningful support to 40,200 individuals across 11,000 home, facility, and community locations in North Carolina and Virginia.

We are proud to be an IDEAL organization — Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning & Growing.

Applicants of all abilities are encouraged to apply!

About Easterseals PORT Health:

Easterseals PORT Health is a trustworthy and compassionate nonprofit partner providing exceptional disability, mental health, and substance use services throughout North Carolina and Virginia.

Our diverse team of approximately 2,600 employees provides more than 10.2 million hours of meaningful support each year to 40,200 children, adults, and families in homes, facilities, and communities. Through in-person and telehealth services, we help the people we support embrace their potential, access opportunities, build resilience, and thrive.

Our comprehensive services include behavioral health, developmental disability support, autism and ABA services, employment services, foster care, residential services, substance use treatment, child development, and community-based care.