Collection specialist serp_jobs.h1.location_city

This position supports the California Department of Public Health's (CDPH) mission and strategic plan by maximizing and stabilizing funding sources and demonstrating responsible financial stewardship with program funds.

The incumbent works under the supervision of the Staff Services Manager I (SSM I) of the Revenue Services Unit. Under supervision, the Staff Services Analyst (SSA) performs duties of average difficulty in a variety of consultative and analytical assignments to support the payments processing function of the Revenue Services Unit (RSU). These duties include, but are not limited to, analyzing monthly billing statements from various clients for accuracy before releasing them to Prenatal Screening (PNS) and Newborn Screening (NBS) HMO providers and hospitals, managing reconciliations of payment collection received from the Zero Balance Account (ZBA) deposits before the distribution of and posting in GDSP's A / R system, and investigates issues regarding insurance payment recoup and provider adjustments that affect the balance of the payments batch and the ZBA account.

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Please let us know how you heard about our position by taking this brief survey :

You will find additional information about the job in the Duty Statement .

Working Conditions

Telework Information :

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH's Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee's designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES ANALYST

Additional Documents

Position Details Job Code # :

JC-497227

Position #(s) : 580-530-5157-001

Working Title :

Billing and Collection Analyst

Classification :

STAFF SERVICES ANALYST $3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions : Work Location :

Contra Costa County

Telework : Hybrid

Job Type : Permanent, Full Time

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California's diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting team members, we welcome the unique contributions that you can bring to us and the work we do.

The Genetic Disease Screening Program (GDSP) of the California Department of Public Health works to protect and improve the health of all Californians. We run the largest screening program in the world and set the standard in delivering high-quality, cost-effective genetic services to all Californians. The mission of GDSP is "to serve the people of California by reducing the emotional and financial burden of disability and death caused by genetic and congenital disorders."

The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.

Department Website : Special Requirements

For experience / education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and / or Resume, including detailed job descriptions, hours worked per week , and start / end dates (MM / DD / YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # 497227 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission.

Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received / processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date : 11 / 19 / 2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to :

Department of Public Health

CCAU Mailing

Attn : Classification & Certification Unit

P.O. Box 997378

MS 1700-1702

Sacramento , CA 95899-7378

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at :

Department of Public Health

CCAU Drop Off

Classification & Certification Unit

1615 Capitol Avenue Suite 73.430

Sacramento , CA 95814

08 : 00 AM - 05 : 00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

GDSP is looking for motivated candidates that have the following :

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website : Special Requirements

Human Resources Division

(916) 445-0983

apply@cdph.ca.gov

Hiring Unit Contact :

Jefferson Rivera

(279) 667-1638

jefferson.rivera@cdph.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact : EEO Office

(916) 445-0938

California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications (SOQ) Instructions :

Your Statement of Qualifications (SOQ) must address the prompt below and it must be submitted in a separate Word document. Responses should not be longer than two pages, single-spaced, with 12 pt. font and 1-inch margins.

Describe your experience performing analytical, technical, clerical and / or customer services duties. For each, please include the position(s) in which you performed these duties and the start and end dates (month and year) of each position.

PLEASE NOTE : Resumes, letters, transcripts, degrees, your state application, cover letters and other materials will not take the place of the SOQ. Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ will be rejected.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.