Collection supervisor Jobs in Santa Ana, CA

Account Supervisor

The Account Supervisor is responsible for independently leading daily account activities for assigned brand(s), encompassing strategic planning, marketing communication development, tactical implementation, and collaboration with agency partners. This role ensures client satisfaction through quality work, demonstrating the value of our partnership and services, and responsiveness to meet their business objectives. This role may also manage direct reports depending on the needs of the business.

Major Responsibilities

• Understand annual brand objectives and strategies to effectively execute initiatives aligned with those goals
• Create comprehensive multimedia communication plans and initiatives through strategic and creative collaboration with internal teams with minimal supervision from a senior account lead
• Lead the creation of client deliverables from initiation to completion, ensuring timely, budget-friendly, and strategically aligned completion
• Provide clear communication with clients and internal teams to verify that account status, meetings, and deliverables are progressing in alignment with objectives
• Partner with clients, internal teams and review stakeholders on the promotional review process to ensure efficiency and accuracy in final deliverables
• Master brand/product knowledge, category and market dynamics to instill client confidence and contribute to strategic discussions
• Cultivate the client relationship to establish a trusted partnership with the agency
• Point of contact for all account related issues, with the ability to discern when and how to elevate concerns when higher-level intervention is required for resolution
• Supervise, support and foster the development of assigned direct and indirect team members
• Ensure the financial well-being of the account by creating, overseeing, and reporting job estimates and budgets within client parameters, while adhering to financial and procurement protocols.

Qualifications

• Experience: 6+ years' pharmaceutical advertising agency experience, proven track record of successful client service, previous experience supervising account team
• Education: Bachelor's degree; or equivalent business experience within the pharmaceutical or related industry
• Software: Proficiency in MS Office (Excel, Outlook, PowerPoint, Word, etc.) and relevant review platforms, such as Veeva
• Skills: Proficiency in impactful written and verbal communication required, adept at effective presentations and gauging audience responses, solid grasp of science and healthcare, thorough understanding of promotional review procedures, adept multitasking and prioritization in fast-paced settings, meticulous attention to detail, and persistent follow-up capabilities

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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• If you suspect you have received a fraudulent offer or communication claiming to be from AbbVie, please do not respond, open any attachments, or click on any hyperlinks.

If you have any questions or concerns regarding the authenticity of a communication alleged to have been made by or on behalf of AbbVie, please contact us immediately.

Pay Range: $109500 - 208500 USD

Where We Work

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely*, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.