Collections agent serp_jobs.h1.location_city

Do you believe no challenge is too complex to solve? You'll fit right in at U.S. Engineering. We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation. Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients' goals.

Collections Specialist

The Collections Specialist is responsible for managing and resolving outstanding customer balances, ensuring timely and effective collection of payments, and maintaining positive customer relationships. This role plays a critical part in the organization's cash flow and includes analytical responsibilities to identify trends in delinquent accounts, improve collection strategies, and support data-driven decision-making.

Principal Duties and Accountabilities :

• Proactively contact customers with overdue accounts via phone, email, and written correspondence to pursue payment.
• Resolve escalated payment disputes, discrepancies, and billing issues in a professional and customer-focused manner.
• Document all collection activities in the appropriate systems and maintain accurate records of customer communications and payment arrangements.
• Analyze aging reports and payment trends to proactively identify at-risk accounts.
• Develop and maintain dashboards or reports that track collection effectiveness, customer payment behaviors, and key performance indicators (KPIs).
• Collaborate with internal departments, including accounts receivable and sales, to reconcile accounts and provide updates on collection progress.
• Support month-end reporting and forecasting related to outstanding receivables and cash inflows.
• Adhere to all collection procedures, company guidelines, and regulatory compliance standards.

Education :

• Minimum of Associate's degree required in Finance, Accounting, or a related field; Bachelor's degree preferred.

Experience :

• 2 to 4 years of experience in collections, accounts receivable, or financial analysis.
• Experience handling escalated collection issues and working with enterprise financial systems.
• Prior experience analyzing accounts receivable data or developing reporting tools is a plus.

Knowledge, skills, and abilities :

• Strong analytical skills with the ability to interpret financial data, identify trends, and recommend solutions.
• Excellent communication and interpersonal skills with the ability to influence and negotiate payment resolutions.
• Proficiency in Microsoft Excel (pivot tables, formulas, charts); experience with reporting or data visualization tools (e.g., Power BI, Tableau) is a plus.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and persistence in following up on outstanding balances.
• Knowledge of collection laws and regulatory compliance is a plus.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to build successful business relationships both internally and externally and relate to a variety of people at all levels.
• Solid business acumen combined with analytical thinking, resulting in the ability to manage the company's opportunities, risk, and profitability.
• Strategic and innovative thinker who can envision the future
• Solid business acumen combined with analytical thinking, resulting in the ability to manage the company's opportunities, risk, and profitability.
• Strategic and innovative thinker who can envision the future.

Physical and / or travel demands :

• Primarily a sedentary role; must be able to sit for extended periods and use a computer and telephone regularly.
• Minimal physical effort required.
• Limited travel may be required for training or occasional meetings (less than 10%).

Benefits and Compensation :

• The range for this position has been established at $24.50 hr to $34 hr per hour and is U.S. Engineering's good faith and reasonable estimate at the time of the posting. The compensation offered to the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, experience, education, specialty, and training. Compensation for this role includes a base salary complemented by commission opportunities based on the Account Manager's individual sales performance and attainment of sales targets
• Your total compensation will go beyond the number on your paycheck. Team members are eligible for a year-end bonus based on company and / or individual performance as well as paid time off. An industry-leading benefits package, including health, dental, and vision plans, matching retirement contributions, and matching 529 contributions all add to your bottom line.

This position will be posted until November, 9th 2025. To apply, please visit

Candidates must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

U.S. Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.

U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities and job specifications required of employees so classified. U.S. Engineering reserves the right to revise as needed. The job description does not constitute a written or implied contract of employment.