Collections agent Jobs in Los Angeles, CA

About Our Client

Our client is one of the world's largest and most recognized legal services firms, ranking #3 globally and #2 in the United States. Established in 2005, the firm has grown to a multi-billion dollar operation with over 10,000 employees globally across more than 40 countries. They are deeply committed to investing in their professionals through comprehensive talent management strategies that build core leadership, professional excellence, and interpersonal effectiveness. The firm boasts a collaborative corporate culture centered around high professional standards and cross-functional support.

The Opportunity

This is an exceptional opportunity to join a highly respected global firm supporting a newly expanded and rapidly growing business unit in Northern California. Working as a Collections Specialist, you will gain direct visibility into firm leadership and work closely with attorneys, billing professionals, and accounting managers. This role supports a streamlined interview process with an active hiring team looking to onboard talent quickly.

The Location

This position can sit within a commutable distance from the Palo Alto, San Francisco, Los Angeles, Phoenix, or San Diego offices. This is a remote work environment with occasional in-office visits based on critical business needs, team collaboration, month-end close, or year-end activities.

What You Will Do

• Client Onboarding Support: Assist in gathering required financial documentation, creating new client profiles, and ensuring complete alignment with standard onboarding compliance procedures.
• Payment Processing & Research: Handle credit card transactions, verify payment entries, research discrepancies, and track missing transactions by coordinating directly with internal teams and clients.
• Report Generation: Run and analyze detailed reports relating to outstanding balances, firm collections activities, and financial transactions to provide actionable insights for leadership.
• Vendor Forms & Account Administration: Complete and process vendor forms accurately against company policies and manage overpayment documentation via expense systems (Chrome River) to issue client refunds.
• Management Support: Partner closely with Collections Managers, offering administrative assistance, managing critical client account files, and handling client objections smoothly.

90-Day Success Roadmap

• First 30 Days: Complete in-house system training, familiarize yourself with firm compliance guidelines, and begin managing client onboarding documentation.
• 60 Days: Transition into fully processing daily credit card transactions, analyzing weekly aging reports, and resolving standard payment discrepancies independently.
• 90 Days: Confidently manage the full lifecycle of specialized collections accounts, effectively navigate client objections, and seamlessly support month-end close alongside the accounting operations group.

Who You Are

• Experienced Financial Professional: You possess a high school diploma or GED (Associate's degree preferred) along with a minimum of 5 years of experience in a professional accounting role focused on collections, accounts receivable, or financial administration.
• Legal Industry Savvy: You have required prior billing and collections experience specifically within a law firm environment, bringing a strong familiarity with supporting attorneys and managing legal billing structures.
• Technical System Proficient: You hold intermediate-level skills in MS Word and Excel. Technical familiarity with industry-standard accounting tools like Aderant, Chrome River, Workday, PayPal, or ARCS is highly preferred.
• Excellent Communicator: You possess top-tier verbal and written communication skills necessary to interact professionally with firm partners, clients, and corporate business professionals under deadline pressure.
  
  

The Ideal Candidate stands out through an established track record of strong career stability, longevity, and professional progression within a law firm landscape. You are someone who thrives independently in a remote environment while maintaining an absolute focus on accuracy and premium customer service.

Flexibility & Work-Life Integration

• Schedule Control: Enjoy a standard, predictable business schedule (such as 8:30 AM – 5:00 PM or 9:00 AM – 5:30 PM) featuring a structured lunch break.
• True Hybrid/Remote Flexibility: This is not a restrictive, rigid weekly in-office requirement. The position operates primarily from home with office visits targeted intentionally around peak periods, key milestones, or specific collaborative needs.
• Peak Period Adjustments: While hours are regular, flexibility is needed to support occasional additional coverage requirements during firm month-end and year-end close cycles.

Why Join the Team?

Our client offers a highly competitive compensation structure, with an expected hiring range based on experience and qualification level. In addition to premium hourly compensation with overtime eligibility, the firm provides a comprehensive corporate benefits package including excellent medical, dental, and vision insurance along with a corporate 401(k) plan. This role grants you the freedom of remote work backed by the global stability and prestige of a top-tier legal industry leader.

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About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.