Collections agent • virginia beach va
Main purpose of the role: Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances.Responsible for all customer communications... Show more
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The average salary range is between $ 29,250 and $ 42,786 year , with the average salary hovering around $ 32,201 year .
Main purpose of the role: Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning, refunds and statements) and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit terms.
Responsible for mentoring, coaching and training select Collection Specialists to improve their "soft skills" and abilities with regards to collections.
Responsible for administrative functions as designated by the Collection Manager including but not limited to, working with sales team and other departments.
Major areas of responsibility: Document collection activity and research efforts into the specified database. Mentor, coach and develop select team members in all aspects of collection activity and research efforts into the specified database.
Main Tasks:
Requirements
Minimum of five years of collections/AR/industry and/or related experience
Strong knowledge of commercial collections experience required
Intermediate to advanced Microsoft excel proficiency
Accounting software - SAP knowledge in FI/CO (preferred)
Microsoft office suite proficiency
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and works well both independently and in a team environment
Able to handle stressful situations and deadline pressures well
