Collections agent Jobs in Waterbury, CT

Senior Collector/Credit Manager

Drew Marine is a global leader providing technical solutions and services to the marine industry with a comprehensive line of advanced marine chemicals, and equipment. Supported by a worldwide network of service engineers and a global supply chain delivering to more than 900 ports, we have a portfolio of products and services including: Water Treatment, Fuel Treatment, Maintenance Cleaners, Welding & Refrigeration, Engineered Systems & Products, Onboard Test Kits, and Analytical Services.

Drew Marine offers a competitive compensation package with the following benefits:

• Medical, vision, and dental insurance starting on day 1
• Drew Marine Employee Savings Plan Current Employer Match is 100% of the first 5% contributed.
• Company paid Life Insurance, Short Term Disability and Long-Term Disability
• 26 Paid Days Off in the first year of employment (17 personal days + 9 holidays)
• Community engagement and volunteer opportunities

Job Summary:

After a training period the incumbent will be responsible for collecting funds from customers within company guidelines, resolving invoice disputes, and building credit files. The range of responsibility is variable/geographic as is number of accounts.

Principal Duties and Responsibilities:

• Consistently analyze the customer ledger to extract collectible items, to uncover offsetting and unapplied items and to identify disputed items
• Contact customers and internal sources to facilitate payment
• Inform manager of serious collection issues and any major changes in account status
• Assist manager in establishing credit files for new and existing accounts, and with periodic credit review of select customers (methodology to be determined as part of Global effort to establish regular 'rolling' credit reviews for select customers). This entails obtaining a D&B report, bank and trade references, and financial statements (as needed)
• Review quotes and purchase orders for 'T' coded customers and authorize or deny shipment
• Submit monthly reports; analyze. Ad-hoc reporting
• Perform Cash Application tasks when necessary
• Work closely with Sales, Customer Service, Data Management, and Accounting
• Credit card processing and reconciliation
• Prepare customer statements of account
• Prepare quarterly business reviews.
• Send weekly sales reports for 7 account executives in North America
• Review accounts for offsets and possible refunds daily
• Prepare refunds for processing
• Other tasks may be assigned

Required / Desired Knowledge, Experiences and Skills:

• Must have over 3 year's experience as a senior collector/credit manager, preferably in a corporate global environment
• Must possess solid analytical and research skills, balanced with solid interpersonal communication skills
• Experience working with automated accounting systems (i.e. JD Edwards, MAS 200)
• Proficiency in Microsoft Excel
• Knowledge of credit checking procedures required
• Must be focused, dependable and flexible. Must be able to manage multiple priorities and prioritize workload
• Must be able to work independently, make sound decisions and have a professional demeanor
• Ability to effectively communicate in English required

Education/Certifications:

• Bachelor's degree in Accounting is preferred.

Physical Working Environment:

Work is primarily in an air-conditioned and heated office facility. Position may require occasional travel to other locations (less than 10%). Must be able to sit for extended periods of time, operate typical office equipment (copiers, faxes, computers and keyboards). Must have finger dexterity necessary to operate computer keyboard.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.

Drew Marine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions at Drew Marine are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.