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Collections specialist Jobs in Charlotte, NC

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Collections specialist • charlotte nc

Last updated: 3 days ago

Collections Manager

CPI SecurityCharlotte, NC, United States
Full-time

Charlotte, North Carolina, United States.CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating re... Show more

Curriculum Specialist

Charter Schools USACharlotte, NC, US
Full-time

Charter Schools USA (CSUSA) is one of the largest and highest ­performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four state... Show more

Regulatory Specialist

ProSidian ConsultingCharlotte, NC, United States
Full-time

ProSidian seeks a Regulatory Specialist (Contract Contingent) in Charlotte, NC / Remote to support an engagement for agency of the United States government responsible for consumer protection in th... Show more

Operations Specialist

FlexcarCharlotte, NC, US
$22.50 hourly
Full-time
Quick Apply

Operations Specialist  Location: Onsite, Charlotte, NC Compensation: $22.Full Benefit Package  The Operations Specialist is a key employee at Flexcar that will work closely with teams fro... Show more

Credit Analyst (B2B Collections)

BDO USACharlotte, NC, United States
Full-time

The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis.Reviews past due accounts receivables daily for assigned accounts.Mana... Show more

Wellness Specialist

Serenity Living Center, Inc.Dilworth, US
Full-time

DUTIES/RESPONSIBILITIES Provide individual support or counseling in general wellness and/or nutrition.Track attendance and participation data related to wellness events.Maintain fitness equipment a... Show more

Content Specialist

Quilt SoftwareCharlotte, NC, US
$60,000.00 yearly
Remote
Full-time
Quick Apply

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in.We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run j... Show more

Customer Service & Collections Representative

Terminix Service, Inc.Charlotte, NC, USA
$16.00 hourly
Full-time
Quick Apply

Customer Service & Collections Representative$16/hr.Starting Pay Range + CommissionDay shift schedule: Monday - Friday, 8:00 AM - 5:00 PM (no nights or weekends!)Join our fast-paced team at Termini... Show more

Merchandising Specialist

Premium Retail ServicesCharlotte, NC, United States
Full-time

Join Premium Retail Services as a Merchandising Specialist, where you'll bring top brands to life in stores across your community.Represent hundreds of beloved brands across multiple retail locatio... Show more

Catering Specialist

CAVA - North CarolinaCharlotte, North Carolina, United States
Full-time +1

CAVA we love what we do, and we try and make every day as fulfilling as the last.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.We are ... Show more

Marketing Specialist

PSA AirlinesCharlotte, NC, United States
Full-time

Let your career take off with PSA Airlines.PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development.We value teamwork ... Show more

Collections Strategy Manager

TD BankCharlotte, NC, United States
$120,000.00–$145,600.00 yearly
Full-time

Credit Card Collections Strategy Manager.Work Location: Wilmington, Delaware, United States of America.Pay Details: $120,000 - $145,600 USD.TD is committed to providing fair and equitable compensat... Show more

Transaction Specialist

Cushman & WakefieldCharlotte, NC, United States
$65,025.00–$76,500.00 yearly
Full-time

Responsible for the day-to-day transaction management of a portfolio of properties on behalf of one or more national and/or global corporate services clients.Responsibilities include market optimiz... Show more

Collections Strategy Manager

TD Bank, N.A.Charlotte, North Carolina
Full-time

We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle.This role will leverage advanced data an... Show more

Marketing Specialist

Alphabe InsightCharlotte, NC, United States
$55,000.00 yearly
Full-time

At GG Media, we believe great teams are built through strong leadership, collaboration, and continuous development.We are committed to creating a positive and results-driven workplace where individ... Show more

Collections Specialist

AIR Control ConceptsCharlotte, NC, US
$55.00 hourly
Full-time
Quick Apply

Collections Specialist ( Collections 80% / Accounts Receivable 20%) Job Location : Charlotte NC or Remote FLSA Status : Exempt Salary Range:  $55-65k  About:  AIR Control Concepts is... Show more

Horticulture Specialist

Mecklenburg CountyCharlotte, North Carolina, United States
Full-time
Quick Apply

The Mecklenburg County Horticulture team proudly manages and care for all ornamental landscapes within the 210+ parks, facility areas, and greenway-system trailheads within the Mecklenburg County P... Show more

Training Specialist

City of CharlotteCharlotte, NC, United States
Full-time

The Fire Training Administrator manages the administrative operations of the Charlotte Fire Department's Learning and Development Program.This position provides leadership in planning, development,... Show more

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Collections Manager

Collections Manager

CPI SecurityCharlotte, NC, United States
22 days ago
Job type
  • Full-time
Job description

Collections Manager

Charlotte, North Carolina, United States

CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition. The successful candidate will enforce policies and standard operating procedures (SOPs), proactively address customer and employee friction points, and embody CPI's core values of integrity, customer commitment, innovation, and teamwork.

Key Responsibilities:

Leadership and Team Management:

  • Lead, mentor, and develop the collections team to ensure high performance and continuous improvement.
  • Set clear performance expectations and provide regular feedback to team members.
  • Foster a positive and collaborative work environment that aligns with CPI's core values.

Policy and SOP Enforcement:

  • Ensure all collection activities are conducted in compliance with company policies, SOPs, and regulatory requirements.
  • Regularly review and update collection policies and procedures to reflect best practices and regulatory changes.
  • Conduct regular training sessions to keep the team updated on policies and procedures.

Proactive Problem Solving:

  • Identify and address customer and employee friction points in the collections process.
  • Develop and implement strategies to improve collections efficiency and customer satisfaction.
  • Collaborate with other departments to resolve complex issues and streamline processes.

Performance Monitoring and Reporting:

  • Monitor and analyze collections performance metrics and KPIs.
  • Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement.
  • Utilize data to drive decision-making and process improvements.

Customer and Employee Relations:

  • Maintain positive relationships with customers to facilitate effective collections.
  • Address escalated customer complaints and disputes in a timely and professional manner.
  • Support team members in handling difficult situations and provide guidance on best practices.

Compliance and Risk Management:

  • Ensure all collection activities are in line with legal and regulatory requirements.
  • Manage risks associated with collections and implement measures to mitigate them.
  • Conduct regular audits to ensure compliance with internal and external standards.

Qualifications:

  • Bachelor's degree in Business, Finance, or a related field.
  • Experience in Salesforce and billing systems
  • Contact center experience of 7+ years including dialer activity
  • Proven experience in collections management, preferably in a security or service-oriented industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to enforce policies and procedures effectively.
  • Strong problem-solving and analytical abilities.
  • Knowledge of relevant laws and regulations governing collections.
  • Proficiency in using collections software and CRM systems.