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Collections specialist • charlotte nc
Collections Specialist
Robert HalfCharlotte, NC, United StatesAccounts Receivable / Collections Specialist
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Robert HalfCharlotte, NC, United States- serp_jobs.job_card.permanent
Description
We are looking for a detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will be responsible for managing the B2B collection of outstanding payments, ensuring compliance with company policies, and maintaining positive relationships with clients. Your expertise in credit and collections processes will be essential in resolving account discrepancies and achieving financial objectives.
Responsibilities :
- Manage the collection process for commercial accounts to ensure timely payments.
- Monitor outstanding balances and proactively follow up with clients via inbound and outbound calls.
- Investigate and resolve account discrepancies while maintaining accurate records of all communications.
- Collaborate with internal teams to address billing or payment issues and find effective solutions.
- Utilize Salesforce to track and manage customer interactions and payment statuses.
- Develop and implement strategies to improve collection rates and reduce outstanding debts.
- Ensure compliance with company credit and collection policies and applicable regulations.
- Provide regular updates and reports on collection activities and account statuses to management.
- Build and maintain strong relationships with clients to promote a positive customer experience.
Requirements
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https : / / www.roberthalf.com / us / en / mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https : / / www.roberthalf.com / us / en / terms) .