Collections specialist Jobs in Lakeland, FL

Summit Consulting Job Opportunity

Summit provides independent insurance agents and their clients with market-leading workers' comp insurance and elite customer service. We're growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic.

Our strength comes from a single-minded focus on workers' comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers' comp but also gets to know your business and your priorities.

Our field team members are located in every state in which we operate.

Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best.

Essential Job Functions and Responsibilities

• Lead or support development and implementation of new projects that support growth initiatives, regulatory filings, policy language, endorsements, and underwriting procedures, ensuring legal review, form control, system updates, and change management are completed in partnership with key stakeholders.
• Collaborates with underwriting, product, compliance, and distribution teams to resolve escalated issues and align on risk strategies.
• Collaborates with underwriting, actuarial, and claims teams to design innovative insurance solutions and develop product specifications, pricing strategies, and policy language.
• Participates in developing product and rate revisions, underwriting guidelines, manuals, and procedures for new and existing territories.
• Works closely with marketing, business development, IT and insurance operations teams to ensure successful product launches and ongoing product support.
• Participates in the development and presenting of training regarding new products and product changes to internal teams and external agents.
• Stays updated on industry changes, regulatory updates, and market shifts to ensure the product strategy remains forward-thinking and competitive.
• Interprets and applies company guidelines, regulatory requirements, and industry standards to ensure compliance.
• Performs other duties as assigned.
• The person hired for this position will work out of the Lakeland, FL office which offers a hybrid work environment of 4 days in the office and 1 day work from home.

Job Requirements

Education: Bachelor's Degree in Business, Insurance, or a related field or equivalent experience.

Experience: Generally, a minimum of 9 years of related underwriting, technical or product experience.

Scope of Job/Qualifications: Advanced technical knowledge of workers compensation line of business. Develops and maintains knowledge of industry laws and regulations. Demonstrates excellent interpersonal and communication skills, with the ability to work collaboratively in a fast-paced environment and across departments. Strong analytical skills with the ability to use data to inform decisions. Demonstrated decision-making ability and customer-centric mindset. Demonstrates excellent communication skills and ability to build relationships.

Company: SCI Summit Consulting, LLC

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.